Experienced Medical Data Entry Specialist – Customer Service and Database Management

At arenaflex, we're dedicated to revolutionizing the way healthcare services are delivered to underserved populations. As the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states, we're committed to empowering our clinicians to focus on providing the best, most comprehensive care for their patients. With a customer satisfaction rating of over 98%, we've achieved rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Our mission is to enrich the quality of life for every resident with passion and compassion. We believe that our team members are the backbone of our organization, and we're committed to providing a work environment that fosters growth, collaboration, and continuous improvement.

Join Our Team!

We're seeking an experienced Medical Data Entry Specialist to join our team at arenaflex. As a key member of our customer service and database management team, you'll play a critical role in maintaining accurate and up-to-date customer and account information, reconciling incoming census, and driving business growth.

Key Responsibilities:

* Reconcile census, drive maintenance, and enter new lead information of existing facilities

• Enter new admissions into the CRM system and set them up as an account
• Send out and receive mail and packages, update returned mail
• Update the parent/home account with death and discharges
• Send and receive faxes and emails
• Perform other duties as assigned by management

Requirements:

*

Education & Training Requirement:

+ High school diploma or equivalent is required + Proficiency in Microsoft Office (Word, Excel, Outlook) + 1-3 years of customer service experience with service company preferred + Salesforce.com or CRM experience preferred

Other Qualifications:

+ Customer service – responds promptly to customer needs, responds to requests for service and assistance, and meets commitments + Reconciliation Skills – ability to reconcile from difference sources to get an accurate picture + Organizational Skills – the individual prioritizes and plans work activities and uses time efficiently + Quality control/Attention to detail – the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance + Adaptability – the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events + Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance + Able to work in a team environment

Physical Effort & Working Conditions:

* Work is performed remotely (home office) or in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards

• Substantial time is spent working on a computer
• This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed

Benefits:

* We offer a comprehensive benefit package for you and your family, including: + PTO and Paid Holidays for FT Employees + 401k Retirement Plan with Company Match + Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more

Why Join arenaflex?

* We're a dynamic and growing organization with a strong commitment to customer satisfaction and employee development

• We offer a collaborative and supportive work environment that fosters growth and continuous improvement
• We're dedicated to enriching the quality of life for every resident with passion and compassion

How to Apply:

If you're a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job