Experienced Customer Solutions Specialist – Partnership Management and Support
At arenaflex, we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
About arenaflex
arenaflex, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how arenaflex's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands, visit [www.arenaflex.com](http://www.arenaflex.com).
Job Summary
We are seeking an experienced Customer Solutions Specialist to join our team at arenaflex. As a key member of our support team, you will provide enterprise-level product support to our customers and partners, empowering them to get the most out of our platform and grow their businesses. You will be responsible for managing support cases, contributing to internal and external knowledge base support documentation, and diagnosing and troubleshooting customer and system issues. If you have a passion for delivering exceptional customer experiences, are a self-motivated and successful self-starter, and have a strong background in customer technical support, we want to hear from you!
Key Responsibilities
* Provide enterprise-level product support to customers and partners, covering chat and ticketing, and empowering them to get the most out of our platform and grow their businesses.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
- Contribute to internal and external knowledge base support documentation to drive best practices.
- Diagnose, troubleshoot, and identify solutions to resolve customer and system issues promptly and efficiently.
- Become our platform expert, identify common customer challenges, work with cross-department on customer needs and product suggestions.
About You
* Bachelor's degree or higher.
- Fluent in English (spoken and written).
- Excellent communicator with strong interpersonal skills and the ability to understand and explain complex technical concepts to your audience.
- Customer-centric, willing to advocate for your client's needs, and passionate about providing a great customer experience.
- Self-motivated and successful self-starter, who is detail-oriented, and shows a successful history of meeting and exceeding goals.
- Strong time management to be able to juggle and manage the requirements of this multi-tasked role.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and ability to work under a pressured environment. A good team player with great adaptability.
- Proficiency in Word/Excel/PPT and other software. Strong document editing ability.
- Open to working weekend and holiday shifts.
- Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing (preferred).
- Experience (2-4+ years) in one or more of these areas is preferable:
+ Customer Technical Support + Working in a SaaS business + Digital Marketing industry + Service Quality Management
Nice to Have
* Affiliate & Partnerships Industry Fundamentals Certification by PXA
Benefits
* Private Health Insurance
- Internet Allowance
- Fitness Activity Reimbursement
- Flexible remote working policy
- Training & Development - Free Coursera Subscription and PXA partnerships learning
- Technology stipend
- Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
Why Join arenaflex?
* arenaflex is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
- arenaflex offers a dynamic and supportive work environment, with opportunities for growth and development.
- arenaflex is committed to delivering exceptional customer experiences and is passionate about innovation and technology.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [www.arenaflex.com/careers](http://www.arenaflex.com/careers). Apply for this job