Experienced Embedded Customer Success Engineer – Public Sector at arenaflex
Join arenaflex, a pioneering force in the public sector, as we strive to revolutionize the way governments and institutions interact with their communities. Our mission is to harness the power of technology to create a safer, more just, and more equitable world. As an Embedded Customer Success Engineer at arenaflex, you will be at the forefront of this mission, working closely with our clients to ensure they achieve their goals and maximize the value of our solutions.
Life at arenaflex
At arenaflex, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and continuous learning, where every individual has the opportunity to grow and thrive. Our team is comprised of passionate professionals from diverse backgrounds, united by a shared commitment to making a positive impact. We offer a dynamic and supportive work environment, with opportunities for professional development, mentorship, and community engagement.
Your Impact
As an Embedded Customer Success Engineer, you will play a critical role in building and maintaining long-term relationships with our clients in the public sector. You will be the primary point of contact for our clients, providing expert guidance, technical support, and strategic advice to help them achieve their operational goals. Your expertise will be instrumental in driving the adoption of our solutions, identifying areas for improvement, and informing product development.
Key Responsibilities
- Achieve mastery of all arenaflex technologies and products, with a focus on our flagship solutions for the public sector. - Develop and maintain strong relationships with our clients, providing exceptional written and oral communication skills to lead business and technical presentations, demonstrations, and conversations. - Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner, managing customer expectations and keeping them satisfied and informed. - Provide up to tier-2 technical support, developing knowledge base articles on frequent and critical issues, and reporting bugs and trends to the necessary arenaflex engineering teams. - Collaborate with cross-functional teams to drive product development and improvement, communicating customer feedback and insights to inform product roadmaps and projects. - Travel to customer sites throughout France and French overseas territories as needed, working closely with our clients to understand their needs and challenges.
What You Bring
- French citizenship is required to work with sensitive government data, and you must be willing to undergo a security check. - A strong IT background with 5+ years of experience working in an IT support or deployment position, with substantial experience working with Major City or Enterprise-level customers. - Proven track record of successfully managing customer relationships and technical projects, with a high level of comfort planning, documenting, and executing changes following process and rolling back as required. - Local to France, with the ability to travel within France or French overseas territories as needed. - Advanced understanding of IT/Networking concepts, including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls), and/or similar certifications. - Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS. - Ability to articulate at a technical level appropriate to the circumstance, with excellent interpersonal skills, strong written and verbal communication, and unmatched analytical, strategic, and creative problem-solving skills.
What We Offer
- Competitive salary and benefits package. - Opportunities for professional development and growth, with a focus on continuous learning and skill-building. - Collaborative and dynamic work environment, with a strong sense of community and camaraderie. - Flexible work arrangements, including remote work options and flexible hours. - Access to cutting-edge technology and tools, with opportunities to work on innovative projects and initiatives. - Recognition and rewards for outstanding performance and contributions to the team.
How to Apply
If you are a motivated and experienced professional with a passion for making a difference in the public sector, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Important Notes
- The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. - The job description may change or be supplemented at any time in accordance with business needs and conditions. - Some roles may also require legal eligibility to work in a firearms environment. - arenaflex is an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We are committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Apply for this job