Experienced Customer Success Manager - APAC at arenaflex

Join arenaflex, a leading provider of innovative hospitality solutions, as we continue to revolutionize the way hotels interact with their guests. Our mission is to empower hoteliers with scalable direct revenue-generating solutions that foster deeper relationships with guests. As a Customer Success Manager for APAC, you will play a pivotal role in building processes and procedures that deliver value to our customers, driving growth, and retention in the region.

About arenaflex

arenaflex is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Our Direct Booking Platform helps capture, convert, and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. arenaflex Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!

Job Summary

We are seeking an experienced Customer Success Manager to lead the post-sales efforts in APAC, building processes and procedures that deliver value to our customers. The ideal candidate will bring a proven record of success in a SaaS technology company, driving customer adoption, revenue retention, and growth in assigned accounts. This person will work best in a dynamic, technology-driven environment utilizing both digital and in-person interactions to effectively manage a high velocity of activity.

Key Responsibilities

- Customer Success: Ensure all customers are DELIGHTED with arenaflex and our service, not just satisfied. - Customer Management: Serve as a single point of contact with support from other groups such as Professional Services, Education, and Technical Support. - Renewals: Drive growth and retention of accounts in the APAC region, focusing on high NPS and Renewals. - Product Support: Understand customer requirements, identify use cases, and prioritize them for review with the Product team.

What You'll Do

- Be a superuser of all arenaflex products, knowing them inside out. - Provide coaching and education to improve adoption of arenaflex products by every customer. - Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement. - Deliver best practices to customers to help improve their overall Customer Success and the value that arenaflex brings. - Build relationships beyond the day-to-day customer contact to ensure engagement across the organization. - Bring intelligent product feedback and recommendations from customers back to the arenaflex Product team. - Manage renewals with existing customers. - Upsell new arenaflex products to customers, coordinating closely with Sales.

What You'll Bring

- Strong knowledge of account management, including presentation skills, and short/mid/long-term opportunity management. - Strong technical knowledge and negotiation skills. - Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals. - Must be a self-starter; little supervision is required. - Ability to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy. - 2+ years of experience in account management, consultative sales, and/or business consulting, preferably within a SaaS model. - Hospitality experience is a plus. - Travel is required.

What We Can Offer

- Competitive salary & quarterly bonus. - Benefits Package: Comprehensive Medical for you and your family. - Time off: Annual Leave and Parental Leave for those expecting new family members. - Extraordinary culture: Focused on learning and every employee's personal and professional development. - Amazing co-workers: You'll be surrounded by a passionate, high-performing, collaborative team that can help you learn something new every day. - Amazing location: our Singapore office is centrally located in the CBD.

Additional Information

- arenaflex values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture. - Candidates must be located in the city listed in the job application. Thank you! - arenaflex is not open to third-party solicitation or resumes for our posted FTE positions. Resumes received from third-party agencies that are unsolicited will be considered complementary. - Important Security Alert: We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.

How to Apply

If you're excited about this opportunity and want to learn more, please apply now! Our Core Values are: - One Revinate - United & Strong, on a single mission together - Built on Trust - It's the foundation of everything we do - Expect Amazing - We think, dream & deliver big - Customer Love -- When the customer wins, we win - Make it Simpler -- Apply it to everything we do - Hungerness -- Feel it, follow it, be relentless about our success - Grounded in Gratitude - We're glad to be here & make the most of every day

Equal Employment Opportunity

arenaflex provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. arenaflex complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Accommodation or Special Assistance

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