Experienced Customer Success Manager – Driving Growth and Partnerships in the North of Scotland for arenaflex

At arenaflex, we're on a mission to revolutionize the way people shop and eat, bringing the neighbourhood to their door by connecting consumers, restaurants, shops, and riders. As a key member of our Scottish commercial team, we're seeking an experienced Customer Success Manager to join our rapidly scaling business in the North of Scotland. This is an exciting opportunity to drive growth and partnerships with our top Scottish restaurant partners, leveraging your expertise in customer success, account management, and strategic partnerships.

The Role

As a Customer Success Manager, you'll be responsible for managing the daily relationship with a portfolio of arenaflex's most successful partners in the North of Scotland. You'll use your expertise of the arenaflex platform to grow these partners' sales, while helping them to improve their daily operations and become more efficient as they work with customers and riders. Your success will be measured by your ability to drive revenue growth, improve partner satisfaction, and increase the overall efficiency of our operations in the region.

Key Responsibilities

* Maintain and grow relationships between arenaflex and our top Scottish restaurant partners through strong communication, both face-to-face and remotely

• Drive restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through arenaflex
• Negotiate contracts and terms of partnerships to ensure mutually beneficial agreements
• Liaise with our rider operations teams to improve operations with your portfolio
• Work with marketing teams to launch campaigns to accelerate restaurant and platform growth
• Innovate, present, and project manage growth initiatives in Scotland to drive business results

Requirements

* Experience in customer success, account management, or a strategic partnerships role, preferably in a fast-paced, high-growth environment

• Ability to manage data and create compelling insights that are clear and applicable to drive business decisions
• Effective relationship-building and communication skills, with the ability to build strong relationships with partners and stakeholders
• Experience working in a dynamic, high-growth company, with a proven track record of driving business results

Why arenaflex

At arenaflex, we're a technology-driven company at the forefront of the most rapidly expanding industry in the world. We're still a small team, making a very large impact, and we're always looking for new ideas. We move fast, value autonomy and ownership, and we're passionate about making a difference in the lives of our customers and partners.

Workplace & Benefits

At arenaflex, we know that people are the heart of the business, and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At arenaflex, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

Career Growth Opportunities

As a Customer Success Manager at arenaflex, you'll have the opportunity to grow your career and develop your skills in a fast-paced, dynamic environment. We offer a range of training and development programs to help you succeed, including on-the-job training, mentorship, and opportunities to attend industry events and conferences.

How to Apply

If you're a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunities

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to diversity, equity, and inclusion in all aspects of our hiring process. If you require any adjustments to apply for a position or fairly participate in the interview process, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Candidate Privacy Policy

Please click [insert link] to view our candidate privacy policy.

Apply Now

Apply to this exciting opportunity by clicking [insert link]. We look forward to hearing from you! Apply for this job