Experienced Bilingual Customer Support Representative – English/Spanish – Remote Phone Support

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of managed digital engagement services, we're seeking a talented and dedicated Bilingual Customer Support Representative to join our team. If you're a customer service enthusiast with a passion for languages and a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a global provider of managed digital engagement services, connecting companies with their customers through chat, social media, and phone support. With a team of over 10,000 Mods available in 50+ languages in 70+ countries, we're your partner for delivering exceptional customer experiences. Our clients include some of the world's coolest brands, such as the NFL, Zendesk, and Topps.

Job Summary

As a Bilingual Customer Support Representative, you'll be the face of arenaflex, providing top-notch support to our clients' customers via phone. You'll be responsible for resolving customer inquiries, addressing concerns, and providing solutions that exceed expectations. If you're a customer service pro with a passion for languages and a knack for problem-solving, we want to hear from you!

Key Responsibilities

* Provide exceptional customer support via phone, resolving customer inquiries and addressing concerns in a timely and professional manner

• Utilize your language skills to communicate effectively with customers in English and Spanish
• Collaborate with internal teams to resolve complex customer issues and provide solutions that exceed expectations
• Stay up-to-date on product knowledge and services to provide accurate and informed support
• Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time
• Participate in ongoing training and development to improve skills and knowledge

Requirements

* Professional English proficiency, with Spanish as a second language

• Professional demeanor and excellent communication skills
• Customer service-minded with a passion for delivering exceptional experiences
• Good de-escalation skills and ability to remain calm under pressure
• Quiet place to receive phone calls and dedicated laptop or desktop computer with Windows 10 or above
• Quality headset and willingness to install MSQ security software and 2FA app on the phone
• Previous phone experience preferred, but not required

Work Environment and Culture

* Work from home with flexible scheduling and self-scheduling options

• Collaborative and dynamic team environment with opportunities for growth and development
• Access to 'Hot Gigs' postings exclusive to the arenaflex network
• Competitive hourly rate, discussed during the interview process
• Paid orientation and ongoing training and development opportunities

What's In It For You?

* The potential to work with some of the coolest clients around the world, like the NFL, Vimeo, and Topps!

• Flexible self-scheduling and work-from-home options
• Access to 'Hot Gigs' postings exclusive to the arenaflex network
• Competitive hourly rate, discussed during the interview process
• Paid orientation and ongoing training and development opportunities
• Opportunity to work with a global team of talented and dedicated professionals

Additional Information

* A Chromebook is not sufficient for arenaflex projects. A dedicated laptop or desktop computer with Windows 10 or above is required.

• Please note that a thorough job application is essential to increase the probability of scoring an interview.
• arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates.

How to Apply

If you're a customer service enthusiast with a passion for languages and a knack for problem-solving, we want to hear from you! Apply now to join our team of talented and dedicated professionals at arenaflex. Apply to this job Apply for this job