Experienced Customer Experience Representative – Delivering Exceptional Service in a Dynamic E-commerce Environment

At arenaflex, we're passionate about creating practical, stylish, and sustainable products that make life easier and more enjoyable. As a Customer Experience Representative, you'll play a vital role in shaping the arenaflex brand by providing exceptional service to our customers. If you're a customer service enthusiast with a passion for delivering memorable experiences, we want to hear from you!

About arenaflex

arenaflex is a fun and energetic brand that believes in the power of styles and function coexisting. Our mission is to create practical pieces that help make life a little easier and lighter, while also promoting sustainability and environmental responsibility. We're committed to preserving the health and welfare of our planet and the animals that live on it. Our products are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free and use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste.

The Role

As our second Customer Experience Representative, you'll be the first point of contact for our arenaflex customers, ensuring they have a positive and memorable experience with our brand. You'll be responsible for answering inquiries, resolving issues, and providing support through various channels, from our emails to our live chat platform. This role is crucial in maintaining the high standards of customer service that we strive for.

Key Responsibilities:

* Serve as customers' primary point of contact, ensuring all interactions are handled with care and professionalism.

• Respond to all customer inquiries via live chat (Todio), email, and other communication channels.
• Provide accurate information about our products, policies, and services.
• Address customer concerns, resolve issues, and ensure that our customers feel satisfied and valued.
• Troubleshoot our customers' orders via Shopify, Click Ship, and Loop.
• Collaborate closely with internal team members to ensure consistency and to address any escalated issues or special requests.
• Share insights and feedback with the internal team to continuously improve our customer experience.

What You Bring to the Table:

* Experience in a customer service or customer-facing role within a DTC or e-commerce customer service environment.

• Strong communication skills and the ability to resolve or de-escalate challenging customer issues.
• Familiarity with live chat platforms and customer service software (we use Tidio for our live chat).
• Familiarity with e-commerce tools such as Shopify, Click Ship, and Loop.
• A collaborative team player who can brainstorm with others.
• Flexibility and the ability to adapt to changing priorities on the go.
• A natural ability to remain patient, positive, and professional in all customer interactions.

Don't Sweat It If You Don't Have Everything Listed Above

We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you! We're looking for motivated and compassionate people who can execute from the ground up and support the work that arenaflex believes in.

The Recruitment Process:

* Phone screen with Erica, Talent Advisor from Bloom.

• Video Interview with Stephanie, Operations Manager.
• Take-home assignment.
• Final video interview with Stephanie & Zeveren, Customer Experience Representative.
• Reference checks.
• Offer.

Location & Working Hours:

* We're looking for someone located in the Eastern Time Zone to join our remote team with a working schedule from Monday - Friday from 8:30am-4:30pm ET.

Compensation & Benefits:

* Annual Salary: $50,000 - $60,000 CAD.

• 3 weeks of paid vacation per year.
• 5 additional flex days.
• $1,500 CAD annual health spending account.
• $250 CAD annual period & menstrual budget.
• $1,000 CAD annual allowance towards arenaflex product.
• $400 CAD one-time home office setup allowance.

Additional Information:

* Like Bloom, arenaflex is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, Hiring Managers will not respond to any personal messages regarding this role or other opportunities. To apply, please submit your application via Bloom.

• arenaflex is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• arenaflex is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.

How to Apply:

If you're a customer service enthusiast with a passion for delivering memorable experiences, we want to hear from you! Please submit your application via Bloom. We can't wait to see your application! apply to this job Apply for this job