Experienced Full Stack Customer Support Associate – Bilingual Dutch (arenaflex Starlink)

At arenaflex, we're pushing the boundaries of what's possible in space exploration and technology. Our revolutionary satellite constellation, Starlink, is set to deliver low-latency broadband internet worldwide, connecting people and communities like never before. As an early member of the Starlink Customer Support team, you'll be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

About arenaflex and Starlink

arenaflex is a pioneering company that's redefining the future of space travel and exploration. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, arenaflex is actively developing the technologies to make this possible. With the ultimate goal of enabling human life on Mars, arenaflex is committed to innovation, collaboration, and pushing the boundaries of what's possible. Starlink, our revolutionary satellite constellation, is a critical component of this vision. By delivering low-latency broadband internet worldwide, Starlink will connect people and communities like never before, enabling new opportunities for education, communication, and economic growth.

Job Summary

As an Experienced Full Stack Customer Support Associate – Bilingual Dutch (arenaflex Starlink), you'll be responsible for providing exceptional customer support to our customers, troubleshooting and resolving issues, and analyzing trends to identify areas for improvement. You'll be a key member of our early-stage Support team, setting the tone for how we help our customers and driving our mission to connect the world.

Responsibilities

* Triage and resolve customer issues across multiple channels (digital, voice, etc.)

• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral
• Analyze trends and identify areas for improvement to drive customer satisfaction and loyalty

Essential Qualifications

* High school diploma or equivalency certificate

• 1+ years of experience in a front-line customer support role
• Fluent in English and Dutch
• Excellent problem-solving and sleuthing skills
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Strong attention to detail and time management skills

Preferred Skills and Experience

* Experience in a training, learning and development, analytics, service design, vendor management, or content management role

• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.
• Willingness and ability to flex weekend and night shift hours as needed to support our growth

Additional Requirements

* Must be available to work scheduled shifts, including holidays

• Must be available to work overtime hours and/or weekends as needed
• This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
• After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:

+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST

Compensation and Benefits

* Pay range: + Level 1: $24.00/hour + Level 2: $25.00/hour + Level 3: $27.00/hour

• Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
• Base salary is just one part of your total rewards package at arenaflex. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
• You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
• You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

ITAR Requirements

* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Reasonable Accommodation

Applicants wishing to view a copy of arenaflex's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected]. Apply for this job