Experienced Customer Support Associate – Starlink Satellite Constellation
Are you passionate about delivering exceptional customer experiences and working at the forefront of a revolutionary technology? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join arenaflex's Starlink team as an Experienced Customer Support Associate. As a key member of our Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience with our satellite constellation.
About arenaflex and Starlink
arenaflex is a pioneering company that is pushing the boundaries of space technology and exploration. Our Starlink satellite constellation is a game-changing project that will deliver low-latency broadband internet worldwide, connecting people and communities in ways that were previously unimaginable. As an Experienced Customer Support Associate, you will be part of a talented team that is shaping the future of space-based internet and communication.
Responsibilities
As an Experienced Customer Support Associate, you will be responsible for: - Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within arenaflex. - Provide technical support to customers using hardware, software, and network expertise. - Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business. - Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues. - Create and maintain an internal knowledge base and help center collateral.
Key Qualifications
To succeed in this role, you will need: - High school diploma or equivalency certificate. - 1+ years of experience in a front-line customer support role. - Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it. - Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations. - Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive. - Strong attention to detail and time management skills. You take pride in your craft. - Willingness and ability to flex weekend and night shift hours as needed to support our growth. - Experience in a training, learning and development, analytics, service design, vendor management, or content management role. - Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment. - Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
Additional Requirements
- Must be available to work scheduled shifts, including holidays. - Must be available to work overtime hours and/or weekends as needed. - This is not a remote position and will require relocation if not already local to the Redmond, WA area. - After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts: - Shift Charlie: Friday - Monday 12:00 AM - 10:30 AM PST - Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
Compensation and Benefits
- Pay range: - Customer Support Associate/Level 1: $22.00/hour - Customer Support Associate/Level 2: $24.50/hour - Customer Support Associate/Level 3: $27.00/hour - Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. - Base salary is just one part of your total rewards package at arenaflex. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. - You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. - You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. - Employees in Washington State accrue paid sick time in compliance with state and federal law. - Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the arenaflex Redmond office Monday to Friday.
ITAR Requirements
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applying to arenaflex
If you are passionate about delivering exceptional customer experiences and working at the forefront of a revolutionary technology, we invite you to apply to this exciting opportunity. Please submit your application through the link below. apply to this job Apply for this job