Experienced Full Stack Customer Support Associate – Bilingual Norwegian (arenaflex Starlink)
Join arenaflex, a revolutionary satellite constellation that will deliver low-latency broadband internet worldwide, as an early member of the Starlink Customer Support team. As the face of Starlink to our customers, you will ensure they have an exceptional overall experience. arenaflex is a pioneering company that is actively developing the technologies to make space travel possible, with the ultimate goal of enabling human life on Mars.
About arenaflex
arenaflex is a cutting-edge company that is pushing the boundaries of space exploration and technology. Our mission is to make humanity a multi-planetary species, and we are committed to making this vision a reality. With a focus on innovation and excellence, we are constantly seeking talented individuals who share our passion for space and technology.
Job Summary
As a Customer Support Associate, you will be responsible for providing exceptional support to our customers, troubleshooting and resolving issues, and analyzing trends to identify areas for improvement. You will be the voice of the customer, advocating for their needs and concerns within arenaflex. This is an exciting opportunity to join a dynamic and fast-paced team that is shaping the future of space technology.
Responsibilities
- Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within arenaflex. - Provide technical support to customers using hardware, software, and network expertise. - Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business. - Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues. - Create and maintain an internal knowledge base and help center collateral.
Key Skills and Qualifications
- High school diploma or equivalency certificate - 1+ years of experience in a front-line customer support role - Fluent in English and Norwegian - Excellent problem-solving and sleuthing skills - Excellent written and verbal communication skills - Excellent empathy, active listening, and resiliency skills - Strong attention to detail and time management skills - Willingness and ability to flex weekend and night shift hours as needed to support our growth - Experience in a training, learning and development, analytics, service design, vendor management, or content management role - Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment - Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
Additional Requirements
- Must be available to work scheduled shifts, including holidays - Must be available to work overtime hours and/or weekends as needed - This is not a remote position and will require relocation if not already local to the Hawthorne, CA area - After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts: - Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST - Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST - Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
Compensation and Benefits
- Pay range: - Level 1: $24.00/hour - Level 2: $25.00/hour - Level 3: $27.00/hour - Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. - Base salary is just one part of your total rewards package at arenaflex. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. - You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. - You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR Requirements
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. - Learn more about the ITAR here.
Equal Opportunity Employer
- arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. - Applicants wishing to view a copy of arenaflex’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected]. Apply for this job