Experienced Full Stack Customer Support Associate – Bilingual Portuguese (arenaflex Starlink)
At arenaflex, we're pushing the boundaries of what's possible in the world of space exploration and satellite technology. Our revolutionary Starlink satellite constellation is set to deliver low-latency broadband internet to every corner of the globe, and we're looking for talented individuals to join our team as Customer Support Associates. If you're passionate about delivering exceptional customer experiences and have a flair for problem-solving, we want to hear from you.
About arenaflex and Starlink
arenaflex is a pioneering company that's redefining the future of space travel and communication. Our mission is to make humanity a multi-planetary species, and we're working tirelessly to make that vision a reality. Starlink is our ambitious satellite constellation project, designed to provide fast, reliable, and affordable internet access to people all over the world. As a Customer Support Associate on our Starlink team, you'll be at the forefront of this exciting endeavor, working closely with customers to resolve their issues and ensure they have an exceptional experience with our service.
Responsibilities
As a Customer Support Associate on our Starlink team, you'll be responsible for: - Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within arenaflex - Provide technical support to customers using hardware, software, and network expertise - Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business - Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues - Create and maintain an internal knowledge base and help center collateral
Basic Qualifications
To be considered for this role, you'll need: - High school diploma or equivalency certificate - 1+ years of experience in a front-line customer support role - Fluent in English and Portuguese
Preferred Skills and Experience
While not essential, we're looking for candidates with: - Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it - Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations - Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive - Strong attention to detail and time management skills. You take pride in your craft - Willingness and ability to flex weekend and night shift hours as needed to support our growth - Experience in a training, learning and development, analytics, service design, vendor management, or content management role - Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment - Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
Additional Requirements
- Must be available to work scheduled shifts, including holidays - Must be available to work overtime hours and/or weekends as needed - This is not a remote position and will require relocation if not already local to the Hawthorne, CA area - After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts: - Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST - Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST - Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
Compensation and Benefits
As a Customer Support Associate on our Starlink team, you can expect: - Competitive hourly pay rates, ranging from $24.00 to $27.00 per hour, depending on your level and experience - Comprehensive medical, vision, and dental coverage - Access to a 401(k) retirement plan - Short and long-term disability insurance - Life insurance - Paid parental leave - Various other discounts and perks - 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year
ITAR Requirements
To conform to U.S. Government export regulations, applicants must be a U.S. citizen or national, a U.S. lawful permanent resident (aka green card holder), a refugee under 8 U.S.C. § 1157, or an asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a flair for problem-solving, we want to hear from you. Apply now to join our team as a Customer Support Associate on our Starlink team. Apply for this job