Experienced Part-Time Customer Experience Representative - Remote Work from Home Opportunity

At arenaflex, we're on a mission to revolutionize the way businesses buy and sell returned, trade-in, and overstock inventory. As a leading B2B re-commerce platform, we connect sellers and buyers of valuable merchandise, empowering entrepreneurs and top brands to thrive in a circular economy. We're now seeking a talented Part-Time Customer Experience Representative to join our team and help us deliver exceptional experiences to our customers.

About arenaflex

arenaflex is the world's largest B2B re-commerce platform, with a vision to make a positive impact on the environment by keeping products in use for as long as possible. Our customers range from top brands and retailers to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses. With over 130 million items sold annually across all categories and conditions, we're proud to be a leader in powering resale, reuse, and the circular economy.

Job Summary

We're looking for a highly motivated and customer-centric Part-Time Customer Experience Representative to join our team. As a key member of our customer experience team, you'll be responsible for delivering personalized, positive experiences to our customers through various forms of contact, including email, phone, and web chat. You'll work closely with our customers to understand their needs, provide solutions, and advocate on their behalf to ensure a smooth transaction process.

Essential Job Duties and Responsibilities

* Deliver a personalized, positive customer experience through various forms of contact, including email, phone, and web chat

• Inbound telephone support to resolve customer inquiries and issues
• Web-based chat support to provide timely and effective solutions to customers
• Email Support to respond to customer inquiries and provide assistance
• Utilize your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
• Advocate on behalf of customers internally by proactively identifying areas of opportunity
• Assist customers with account creation and troubleshooting
• Communicate with customers and third-party suppliers to ensure a smooth transaction process
• Review customer applications to process them in a timely manner and assist with customer documentation inquiries
• Complete ongoing and one-time projects to benefit customers and internal teams

Minimum Qualifications, Job Skills, and Abilities

* High School Diploma/GED Certificate

• Positive attitude, hard-working, flexible with changing priorities, and eager to learn
• Excellent written and verbal English, reading comprehension, and judgment skills
• Ability to come up with meaningful solutions, even if that means thinking outside the box
• High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
• Love technology
• Think personalized responses are the bomb (even when using a canned/macro)
• Ability to work independently or as part of a team to accomplish goals

Preferred Qualifications

* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between

• Knowledge of Salesforce or similar customer service programs
• Online auction or e-commerce experience is very helpful
• Second language skill at a professional proficiency level (Spanish or French)
• Typing speed of 35 WPM

Schedules Available

This is a part-time position, 20 hours a week, with a flexible schedule to accommodate your needs. You'll work one of the following shifts:

• 11:00 AM - 3:00 PM MT (M-F)
• 2:00 PM - 6:00 PM MT (M-F)
• 9:00 AM - 1:00 PM MT (M-F)

Compensation and Benefits

* Competitive compensation packages including bonus

• Telecommuting and remote work options
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks

Why Join arenaflex?

* Be part of a dynamic and growing company that's making a positive impact on the environment

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Enjoy a flexible schedule and remote work options to balance your work and personal life
• Develop your skills and expertise in customer experience, sales, and marketing
• Participate in ongoing training and development programs to enhance your career growth

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Work Authorization Required

Please note that work authorization is required for this position. Apply for this job