Experienced Full Stack Learning Specialist – Japanese Language Training & Development

At arenaflex, our mission is to revolutionize the way we learn and grow, empowering our employees to deliver exceptional customer experiences. As a key member of our Amazon Business Customer Services learning experience team, we're seeking an exceptional Learning Specialist with expertise in Japanese language and culture to join our dynamic team. If you're passionate about training, development, and customer-centricity, we invite you to apply for this exciting opportunity.

About arenaflex

arenaflex is a global leader in e-commerce, committed to delivering the best possible experience for our customers. Our diverse and inclusive workplace is built on a foundation of trust, respect, and collaboration. We're passionate about innovation, customer obsession, and operational excellence, and we're looking for talented individuals who share our values.

Job Summary

As a Learning Specialist, you'll play a critical role in boosting the competencies of our customer service associates through effective training programs. You'll design, develop, and deliver training interventions that meet/exceed improvement goals, analyze performance data to identify gaps, and propose targeted solutions. Your expertise in Japanese language and culture will enable you to communicate effectively with our global team and deliver exceptional customer experiences.

Key Responsibilities

* Design and deliver Amazon orientation and new hire training to all job levels (virtually or in person)

• Meet/exceed performance expectations w.r.t New hire training (e.g. Training Yield, customer experience and AHT performance)
• Develop and deliver continuous learning sessions for existing employees to meet/exceed improvement goals
• Analyze performance data to identify gaps and propose targeted training interventions
• Gather training needs (via performance data analysis, voice of business and voice of associates sessions), design and deliver training interventions to address these needs
• Maintain and report data (e.g. trainee attendance, performance and analysis etc.) timely and accurately
• Participate in call listening sessions and quality calibrations to stay up-to-date on updates and developments
• Take customer contacts every month to stay informed about latest process updates and changes
• Lead and/or be a team member on improvement projects aimed at enhancing business performance

Additional Responsibilities

* Coordinate training sessions based on site needs

• Conduct daily sessions with trainees
• Track and provide weekly debriefs and reporting to the ABCS Leadership Team
• Document feedback and audit results to help the Leadership Team identify strengths and areas for improvement
• Contribute to additional training projects as required
• Understand workflow and daily production goals
• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Maintain a positive attitude and presence on the floor
• Facilitate and present to groups of up to 30 people in a class
• Act as an effective people manager during mentored production periods during training

Requirements

* Expertise in Japanese language (JLPT N1 Certified) and English language

• 2+ years of experience in training delivery roles or similar experience
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones
• Good communication skills for the purpose of knowledge transfer and skill development
• Good coordination and organization skills
• Extensive expertise in cultural and soft skills relevant to a contact center environment
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
• Experience in Customer Service or customer service-related work experience
• Training experience specific to a contact center environment
• Bachelor's degree or significant college coursework, in communication, education, or related field
• Experience working with Learning Management Systems (LMS)

Preferred Qualifications

* Experience in developing and delivering training programs for diverse audiences

• Familiarity with arenaflex's products and services
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and interpersonal skills
• Experience working with global teams and managing cross-cultural relationships

What We Offer

* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about training, development, and customer-centricity, we invite you to apply for this exciting opportunity. Please submit your application via our internal or external career site. We look forward to hearing from you! Apply Job! Apply for this job