Experienced Customer Care Representative I (Contract) – Healthcare and Insurance Benefits Support

As a leading healthcare company, arenaflex is dedicated to improving lives and communities, making healthcare simpler, and empowering individuals to take control of their well-being. With a rich history in the healthcare industry and a strong commitment to innovation, arenaflex is seeking an experienced and passionate Customer Care Representative I to join our team on a contract basis.

About arenaflex

arenaflex is a Fortune 25 company that has been a driving force in the healthcare industry for decades. Our mission is to provide high-quality, patient-centered care that meets the unique needs of our members and the communities we serve. We are committed to fostering a culture of excellence, diversity, and inclusion, where our employees can grow and thrive.

Job Summary

As a Customer Care Representative I, you will play a critical role in providing exceptional customer service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner. You will work closely with our team to analyze problems, provide information and solutions, and develop positive customer relationships. This is an exciting opportunity to join a dynamic team and make a meaningful impact on the lives of our members.

Key Responsibilities

- Respond to internal and external customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. - Analyze problems and provide information/solutions to resolve customer issues. - Operate a PC/image station to obtain and extract information; document information, activities, and changes in the database. - Thoroughly document inquiry outcomes for accurate tracking and analysis. - Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. - Research and analyze data to address operational challenges and customer service issues. - Provide external and internal customers with requested information. - Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature. - Use computerized systems for tracking, information gathering, and troubleshooting. - Conduct outbound calls in the ZipDrug business area.

Requirements

- High school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. - Strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. - Basic skills in MS Excel and Outlook. - Basic navigation skills in Google Chrome and Microsoft Edge. - Healthcare and Medicare experience a plus. - Minimum of 1 year of customer service experience. - Medical training and/or HIPAA experience is advantageous. - Familiarity with email (Outlook), online navigation, and data entry is a plus.

Preferred Qualifications

- Experience working in a call center environment. - Familiarity with healthcare and insurance terminology. - Strong problem-solving and analytical skills. - Ability to work in a fast-paced environment and meet productivity standards. - Excellent communication and interpersonal skills.

Work Environment and Culture

- arenaflex operates in a Hybrid Workforce Strategy, which means that contractors are required to work at an arenaflex location at least once per week, and potentially several times per week. - Our company culture is built on the values of People-Centric, Optimism, Excellence, Diversity, and Accountability. - We are committed to providing a safe and inclusive work environment that supports the well-being of our employees.

Compensation and Benefits

- Competitive hourly rate, discussed with BCforward, the employer, upon a job offer. - Comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. - Opportunities for career growth and professional development.

Career Growth Opportunities

- arenaflex offers a clear pathway to permanent positions with healthcare and other benefits. - Opportunities for career growth and professional development. - Exposure to different plan aspects, valuable for other departments.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and career advancement.

Note

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Apply for this job