Experienced Home-Based Sr. Specialist in Collections – Remote Customer Service Representative

Join arenaflex's Enterprise Services Team and Deliver Exceptional Customer Experience

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex's Enterprise Services team is seeking an experienced Home-Based Sr. Specialist in Collections to join our remote customer service team.

About arenaflex

As a Fortune 50 company with over 400,000 team members worldwide, arenaflex is one of America's leading retailers. Our iconic brand is built on a commitment to helping all families discover the joy of everyday life. We prioritize relationships, fuel growth through development opportunities, and succeed as one arenaflex team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

The arenaflex Enterprise Services (TES) Organization

TES is at the forefront of innovation, driving conversations with customers and arenaflex team members alike. From customer service specialists and product designers to supplier managers and financial and human resources analysts, TES encompasses various key and high-visibility areas that elevate and nurture arenaflex's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, informed, and dedicated providers – from the inside out – through company services our people can rely on.

TES Service Centers

Our service centers are designed to deliver an exceptional experience with every touch and provide fast and seamless resolution of issues on behalf of our customers and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing every interaction with that signature arenaflex service that customers and team members alike have come to expect. From our headquarters to our stores and distribution facilities, we directly support arenaflex's bottom line by building customer loyalty as the store of choice and taking care of our team members so they can get back to the work they do best.

Job Responsibilities

As a Home-Based Sr. Specialist in Collections, you'll:

• Interact with customers and negotiate bill arrangements for both inbound and outbound collections.
• Provide a arenaflex-branded interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and offering suitable plausible solutions.
• Responsible for genuine expertise and adhering to all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections.
• Demonstrate problem-solving skills through probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
• Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and requires prioritizing work accordingly.

About You

* High School Diploma or GED

• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of prior customer experience or customer service experience
• Ability to interact with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience handling escalated customer complaints
• Ability to apply various facts and reasserts to respond to questions, identify issues, and accurately resolve customer problems
• Strong technical skills, ability to work within multiple systems, and high skillability with PC/Microsoft applications
• Access to a home workspace that is free of noise distractions to perform the role
• Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
• Ability to securely lift and carry up to 25 pounds of equipment

What We Offer

* Competitive hourly rate of $18/hour

• Comprehensive benefits package, including medical, vision, dental, life insurance, and more
• 401(k) plan with company match
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Visit our careers page to learn more and submit your application. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. Apply for this job