Experienced Customer Experience Concierge – Luxury Lounge Ambassador

At arenaflex, we're dedicated to delivering exceptional experiences that exceed our customers' expectations. As a Customer Experience Concierge in our Centurion Lounge, you'll play a vital role in creating unforgettable moments for our discerning Card Members. If you're passionate about delivering world-class service, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you.

Join the arenaflex Team and Lead the Way

At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

Our Mission

At arenaflex, we're on a mission to become essential to our Card Members by providing differentiated products and services. We strive to make Membership come to life every day by delivering exceptional experiences that exceed our customers' expectations. As a Customer Experience Concierge, you'll be the face of arenaflex to our customers, acting as an ambassador of the brand and delivering on our powerful backing promise to provide the world's best customer experience every day.

Key Responsibilities

As a Customer Experience Concierge in our Centurion Lounge, you'll be responsible for:

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of Operation

Our Centurion Lounge is open from 5:30 AM – 9:00 PM, Monday through Sunday. Hours are subject to change due to business need.

Qualifications

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays, is essential
• Light to moderate lifting may be required for certain job tasks

Salary and Benefits

The salary range for this position is $20.00 to $22.12 hourly, plus bonus and benefits. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that everyone should feel seen, heard, and valued, and we strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day. Our Centurion Lounge is a fast-paced, team-oriented environment where you'll have the opportunity to work with a diverse group of colleagues who share your passion for delivering exceptional service.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and career. We offer a range of training and development opportunities, including:

• On-the-job training and coaching
• Formal training programs and workshops
• Mentorship and career development opportunities
• Access to industry-leading tools and technologies

How to Apply

If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Pay Transparency Policy

arenaflex is committed to transparency in our compensation practices. For more information, please visit our website.

Employment Eligibility

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job