Experienced Bilingual Outreach Specialist – Healthcare Customer Service Representative (Remote)

At arenaflex, we're dedicated to improving the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. As a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, we're committed to delivering exceptional customer service and support to our clients and their patients. We're seeking an experienced Bilingual Outreach Specialist to join our remote team, providing detailed information about eligibility services and conducting eligibility screening for patients and health plan members. As a key member of our customer service team, you'll play a critical role in building relationships with our clients and their patients, interpreting and clarifying information, and determining what additional support may be required.

About arenaflex

arenaflex is a dynamic and growing company that's making a real difference in the lives of our clients and their patients. Headquartered in Scottsdale, Ariz., we employ 1700 dedicated associates across the country and have been recognized as one of the fastest-growing companies in the U.S. by Inc. 5000 and Deloitte Technology Fast 500. We're proud of our commitment to providing a rewarding work environment that supports the growth and development of our employees.

Role Summary

As a Bilingual Outreach Specialist, you'll be responsible for:

• Making outbound and receiving inbound calls to provide detailed information about eligibility services and conduct eligibility screening
• Interviewing patients/members via phone to gather personal/sensitive information to determine eligibility for various programs
• Interpreting and explaining information such as eligibility requirements and application details
• Clarifying eligibility data with patients or members
• Compiling, recording, and evaluating personal and financial data to verify completeness and accuracy
• Utilizing our computer system to accurately complete the screening for eligibility and disposition the account as required
• Initiating procedures to refer patients/members to other agencies for assistance as appropriate
• Monitoring actions to ensure goals are met
• Understanding and agreeing to role-specific information security access and responsibilities
• Ensuring safety and confidentiality of data and systems by adhering to our information security policies

Role Requirements

* Bilingual preferred (Spanish and English); fully fluent reading, writing, speaking

• 1+ years in a Call Center environment, inbound and outbound
• 1+ years experience working with call queues
• 1+ years Customer Service experience
• Empathy and desire to help others
• Strong decision-making skills
• Ability to provide a private and quiet work environment, and work independently
• Strong attention to detail and follow-through skills
• Experience in healthcare or government benefits or agencies a plus
• Highly proficient in MS Office (Outlook, Word, Excel, Teams)
• Strong communication and customer service skills
• Ability to track/monitor/retrieve information on calls

What We Offer

We believe in providing our employees with a rewarding work environment that supports their growth and development.

We offer

• Competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and development opportunities
• Bonus eligibility in accordance with the terms of our plan
• A comprehensive health plan
• The opportunity to participate in volunteer activities on company time
• Development opportunities to help you grow and excel in your career

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our remote team is dedicated to providing exceptional customer service and support to our clients and their patients. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an inclusive and supportive workplace.

Security and Confidentiality

As a Bilingual Outreach Specialist, you'll be responsible for ensuring the safety and confidentiality of data and systems by adhering to our information security policies. You'll be required to read, understand, and agree to our security policies and complete all annual security and compliance training.

Starting Pay

Factors that may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Bonus Eligibility

This position is bonus eligible in accordance with the terms of our plan. Apply Job! Apply for this job