Experienced Customer Service / Order Entry Representative – Remote Work Opportunity

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch support to our valued customers. As a Customer Service / Order Entry Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Customer Service / Order Entry Representative, you'll be responsible for providing total support to our customers with regard to placing orders in our system. You'll interact with customers to provide and process information in response to order entry, ensuring that their needs are met and exceeded. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities:

* Answer inbound calls and email, enter customer orders, and make outbound calls as appropriate

• Process various types of optical product orders within the appropriate deadlines
• Place orders accurately into the designated ordering system
• Provide order status, shipping information, and associated fee structure to customers as needed
• Research internal and external customer inquiries and provide problem resolution using the most up-to-date information, technology, and resources regarding orders
• Communicate and coordinate with internal departments to ensure the timeliness of orders
• Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
• Comply with the Attendance Policy and adhere to established department goals and guidelines
• Maintain accurate records of customer interactions and transactions
• Assist customers with processing their orders and general product knowledge
• Provide individualized customer service with high-quality and professional standards
• Route calls to the appropriate resources when needed
• Participate in ongoing department training and assessment programs
• Keep reference guides organized and current
• Meet or exceed all key performance metrics set by the department
• Report inconsistencies and inefficiencies, and escalate issues to management
• Actively participate in team discussions; provide feedback to improve the work environment
• Participate in department and company activities
• Provide assistance to other Associates and departments as needed
• Maintain a clean and organized work area

Supervisory Responsibilities:

This role does not have supervisory responsibilities.

Qualifications:

* High school diploma or equivalent

• Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers, and email features
• Requires proficiency with MS Office applications (Excel, Word)
• Excellent written and oral communication skills with the ability to convey information clearly and effectively
• Ability to resolve customer conflict issues in a tactful and professional manner
• Ability to multi-task and utilize multiple systems while performing on the job
• Ability to adapt to change and unexpected demands of the business

Desired Qualifications:

* Bachelor's Degree

• Prior work experience in an inbound call center environment or customer service experience
• Proficiency with MS Outlook

Training and Development:

* 4-6 weeks on-camera remote training required

• Ongoing department training and assessment programs

Compensation and Benefits:

* $17.00/hour with opportunity for growth

• Competitive bonus and/or commission plan
• Medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, and eyewear discounts (for full-time employees and/or their eligible dependents)
• Vacation and/or Sick time, Holiday pay, and Birthday PTO (for US full-time employees)

Work Environment and Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members are passionate about delivering exceptional customer experiences and are dedicated to making a difference in the lives of our customers. We offer a dynamic and supportive work environment that encourages open communication, creativity, and continuous learning.

How to Apply:

If you're passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please submit your application through our website, and we'll be in touch with you shortly.

Equal Opportunity Employer:

arenaflex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Compensation and Benefits Information:

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. Apply for this job