Experienced Customer Service Associate – Delivering Exceptional Experiences in a Fast-Paced Retail Environment

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we want to hear from you! At arenaflex, we're on a mission to make life a little better every day, one smile, hoagie, or experience at a time. And we're looking for talented individuals like you to join our team as a Customer Service Associate.

About arenaflex

arenaflex is a dynamic and growing organization that's dedicated to providing our customers with an exceptional shopping experience. We're a team of passionate and caring individuals who are committed to helping our communities and one another at every turn. We believe that when we fly together, there's no limit to how far we can go. And we're proud to be a part of a winning team of Associate owners who shape our success.

Job Summary

As a Customer Service Associate at arenaflex, you'll play a vital role in delivering an exceptional customer experience that supports our vision to fulfill lives every day. You'll work in support of the store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. If you're a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!

Principal Duties

As a Customer Service Associate at arenaflex, your principal duties will include:

• Greeting and providing an enjoyable shopping experience for all customers
• Responding to customer requests and complaints in a timely and courteous manner
• Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
• Communicating with the management team regarding customer requests and concerns
• Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
• Maintaining proper cash levels in the register drawer and change machines
• Activating fuel and gift cards and assisting with lottery purchases as needed
• Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
• Stocking and refilling product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
• Performing customer fuel transactions and monitoring activities at the fuel court
• Stopping fuel pumps if necessary
• Preparing all made-to-order food and/or beverages according to recipe or customer specifications
• Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
• Ensuring the proper execution of assigned foodservice and beverage programs and procedures
• Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
• Following proper coding procedures, checking expiration codes, facing, and inspecting all items
• Pulling expired items, documenting, and discarding
• Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
• Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
• Completing other tasks as assigned by store management

Essential Functions

To be successful as a Customer Service Associate at arenaflex, you'll need to possess the following essential functions:

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications

To be considered for this role, you'll need to possess the following basic qualifications:

• Pursuit of or high school diploma or equivalent, preferred
• Prior food service and/or customer service experience preferred

What We Offer

As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• A dynamic and supportive work environment
• A range of employee discounts and perks
• Opportunities to make a real difference in our customers' lives

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! To apply for this role, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. Apply for this job