Manager, Strategic Customer Success – Driving Long-Term Value at arenaflex

At arenaflex, we're revolutionizing the way construction companies build and manage their projects. As a leader in the industry, we're committed to providing our customers with the best possible experience, and we're looking for a talented Manager, Strategic Customer Success to join our team. In this role, you'll have the opportunity to lead a team of accomplished customer success engineers, drive adoption and logo retention targets, and deliver results within budget and on time.

About arenaflex

arenaflex is a leading provider of cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. Our software is designed to streamline construction workflows, improve collaboration, and reduce costs. We're proud of our culture, which values openness, optimism, and ownership, and we're committed to creating a workplace where our employees can thrive.

Job Description

As a Manager, Strategic Customer Success at arenaflex, you'll be responsible for leading a team of high-performing customer success engineers who are committed to providing long-term value to our customers. You'll partner with leadership to create strategic plans and set goals aimed at product adoption and logo retention targets for our strategic customers. You'll also focus on evolving our current processes to scale at hyper-growth speeds while leading and developing a team that embodies arenaflex's values.

Key Responsibilities

* Oversee a team of high-performing Customer Success Engineers who make data-driven recommendations to our customers on how they can optimize the value of arenaflex, based on customer analytics and industry best practices.

• Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins.
• Collaborate cross-functionally with various partnering teams as well as broader leadership and executives.
• Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team.
• Support the development of leaders reporting to you by providing coaching and career development opportunities.
• Create and foster a company-wide culture of Customer Success across the organization (Marketing, Product, Sales, Finance, Executive).
• Up to 25% travel to client sites, industry events, and other arenaflex offices.

What We're Looking For

* 2+ years of experience in a management or supervisory position.

• 8+ years of construction industry expertise.
• Understanding of basic SaaS and business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business.
• Customer support or implementation services experience on SaaS software platforms, including onboarding, training, and client relationships.
• Enthusiastic and creative leader with the ability to inspire and motivate others.
• Influence through persuasion, negotiation, and consensus-building.
• Analytical and process-oriented mindset with a desire for continuous learning and improvement.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus.
• Understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a SaaS company is preferred.

Qualifications

* Bachelor's degree in Business Administration, Marketing, or a related field.

• Proven track record of delivering results in a customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Experience with CRM software and data analysis tools.

Essential Skills and Competencies

* Strong leadership and management skills.

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Experience with CRM software and data analysis tools.
• Understanding of the construction industry and its various verticals.
• Ability to influence and persuade others through negotiation and consensus-building.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Manager, Strategic Customer Success, you'll have the opportunity to:

• Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team.
• Support the development of leaders reporting to you by providing coaching and career development opportunities.
• Collaborate with various partnering teams as well as broader leadership and executives to drive business results.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as the company grows and evolves.

Work Environment and Company Culture

At arenaflex, we're proud of our culture, which values openness, optimism, and ownership. We're committed to creating a workplace where our employees can thrive and grow. As a Manager, Strategic Customer Success, you'll have the opportunity to work in a fast-paced and dynamic environment, collaborate with talented and motivated colleagues, and contribute to the success of a leading company in the construction industry.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

• Salary: $120,000 - $150,000 per year.
• Bonus: Up to 20% of annual salary.
• Benefits: Comprehensive health insurance, 401(k) matching, and paid time off.
• Perks: Flexible work arrangements, professional development opportunities, and a fun and dynamic work environment.

How to Apply

If you're a motivated and results-driven leader with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applicants from diverse backgrounds. We're committed to creating a workplace where everyone can thrive and grow. If you're interested in joining our team, please don't hesitate to apply.

Alternative Methods of Applying

If you're unable to submit an application through our website because of a disability, please contact our benefits team to discuss reasonable accommodations. Apply for this job