Experienced Multifamily Customer Engagement Professional – Customer and Partner Management Senior Associate (Flexible Hybrid)

At arenaflex, we're shaping the future of housing finance, making a home a possibility for millions of homeowners and renters. Our inspiring work has a profound impact on the lives of people across the country, and we're looking for talented individuals to join our team. As a valued colleague, you'll have access to continuous learning, career growth opportunities, and a chance to make a difference in the lives of others.

Job Description

As a Senior Associate in our Multifamily Customer Engagement team, you'll play a pivotal role in overseeing customer network development, customer support activities, and customer engagement opportunities. You'll work closely with executives and staff managers to plan, direct, or coordinate operational activities, ensuring seamless execution and exceptional customer experiences.

The Impact You Will Make

In this role, you'll have the flexibility to make each day your own, working alongside a team that cares about delivering exceptional results. Your responsibilities will include:

• Maintaining customer relationships across business units and/or customer accounts, always striving to do what's right for our customers.
• Partnering with internal stakeholders across the Multifamily Division to drive transaction management activities.
• Participating in relationship management of lender partners and/or select borrower relationships.
• Promoting and selling arenaflex's products and services to ensure access to affordable financing opportunities for people across the country.
• Providing support for operational activities and subject matter expertise to teams across the organization.
• Sharing best practices and recommendations to drive business growth and improvement.

The Experience You Bring to the Team

We're looking for a seasoned professional with a strong track record of success in customer engagement, relationship management, and transaction management. Your experience should include:

• Minimum 2 years of relevant experience in commercial real estate, Multifamily, underwriting, banking, finance, or accounting.
• Bachelor's degree or equivalent.
• Proven influencing skills, including negotiating, persuading others, facilitating meetings, and resolving conflict.
• Ability to work with individuals from diverse functional expertise, respectfully and cooperatively, to achieve common goals.
• Relationship management skills, including managing and engaging stakeholders, customers, and building relationship networks.
• Experience gathering accurate information to explain complex concepts and answer critical questions.
• Skilled in presenting information and/or ideas to an audience in a way that's engaging and easy to understand.
• Proficiency in Excel and experience using Salesforce CRM.

Additional Information

At arenaflex, we're committed to fostering a diverse and inclusive workplace. We're an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. We're a flexible hybrid company, embracing flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. Our comprehensive benefits package includes a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

Why Join arenaflex?

* Make a difference in the lives of people across the country by helping create access to fair, affordable housing finance.

• Work in a dynamic, inclusive environment that values diversity and promotes growth.
• Enjoy a comprehensive benefits package that supports your physical, mental, emotional, and financial well-being.
• Participate in a Fannie Mae incentive program (subject to the terms of the program).
• Grow your career in a company that's shaping the future of housing finance.

How to Apply

If you're a motivated and experienced professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Visit our career site at [arenaflex career site URL] to learn more about this role and our company culture.

Compensation and Benefits

The hiring range for this role is set forth on each of our job postings located on our career site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, arenaflex offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

Work Environment and Company Culture

arenaflex is a flexible hybrid company, embracing flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. Our company culture values diversity, promotes growth, and supports work-life balance. We're committed to fostering a workplace that's inclusive, respectful, and supportive of all employees.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. Apply for this job