Experienced Co-op, Customer Experience Design (CXD) – Fall 2025

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Co-op in our Customer Experience Design (CXD) team, you'll play a vital role in shaping the future of customer experience across our global operations. If you're a motivated and creative individual with a passion for design, we want to hear from you!

About arenaflex

arenaflex is a leading global airline that's committed to providing an exceptional travel experience for our customers. With a rich history of innovation and a focus on customer-centric design, we're constantly pushing the boundaries of what's possible in the airline industry. Our CXD team is at the forefront of this effort, working tirelessly to create experiences that delight our customers and inspire loyalty.

Key Responsibilities

As a Co-op in our CXD team, you'll have the opportunity to work on a wide range of projects that span across our business. Some of your key responsibilities will include:

• Supporting the delivery of best-in-class products, services, and experiences to our global customer and employee bases
• Conducting research and analysis to inform design decisions and drive business outcomes
• Developing and presenting business cases and executive communications to support key initiatives
• Collaborating with cross-functional teams to design and deliver innovative customer experiences
• Creating engaging stories and presentations to communicate complex ideas and drive business results
• Planning and executing events and activations to showcase arenaflex's brand and values
• Analyzing data and metrics to inform design decisions and drive business outcomes

You'll Have the Opportunity to Work with Our CXD Teams

Our CXD organization is comprised of several areas within the travel journey, including:

• Onboard Brand Experience: This team is responsible for creating exceptional customer experiences onboard our aircraft, from amenity kits to bedding and beyond.
• In-Flight Entertainment & Connectivity: This team leads the creation of a world-class entertainment and connectivity experience for our customers, including content curation, strategic partnerships, and next-generation product innovation.
• Uniform Brand Experience: This team is responsible for managing the design, development, and launch of our frontline employee uniforms, as well as collaborating with internal teams to gather feedback and drive business outcomes.
• Service Design: This team is responsible for designing elevated customer experiences across various travel journey points and customer groups, including airport experiences, service recovery, and service policies.

What You Need to Succeed

To be successful in this role, you'll need to possess the following qualifications:

• Currently pursuing a bachelor's degree in Business, Marketing, Customer Experience, Design, Journalism/PR, or a related field
• Experience in research analysis, deck building/presentations, project coordination, and communications
• Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Team-oriented and highly supportive of continuous improvement methodologies
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in MS PowerPoint, MS Word, and MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Willingness/ability to adapt quickly and learn new skills
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge

To take your career to the next level, you'll need to possess the following preferred qualifications:

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Co-op Program Outline

As a Co-op in our CXD team, you'll have the opportunity to work with us for three alternating semesters, with a minimum of one full year of experience at the end of the program. This position is intended to provide you with educational and professional work experience to prepare you for the workforce. However, working as a Co-op does not guarantee a full-time opportunity upon graduation.

Rotations

You'll have the opportunity to work with us in the following rotations:

• 1st Rotation: Fall 2025
• 2nd Rotation: Summer 2026
• 3rd Rotation: Spring 2027

What We Offer

As a Co-op in our CXD team, you'll have the opportunity to work with a talented and passionate team of professionals who are dedicated to delivering exceptional customer experiences. You'll also have access to a range of benefits, including:

• Competitive compensation and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and creative individual with a passion for design, we want to hear from you! To apply for this role, please visit our website and submit your application through our online portal. We can't wait to hear from you! Apply Job! Apply for this job