Customer Service (Operations Support) Specialist - arenaflex

Are you a highly organized, adaptable, and disciplined individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with cross-functional teams? If so, we invite you to join our arenaflex team as a Customer Service (Operations Support) Specialist!

About arenaflex

arenaflex is a cloud-based (SaaS) application that empowers funeral homes to streamline their operations, enhance communication, and improve collaboration with family members. Our mission is to provide a best-in-class experience for funeral professionals and the families they serve, helping them navigate one of life's most challenging passages with ease and dignity. With a strong commitment to innovation and customer satisfaction, arenaflex is revolutionizing the funeral industry, one connection at a time.

Join our team in Abilene, TX

Our Abilene, TX office is a vibrant and dynamic hub of creativity and collaboration, where talented individuals come together to drive growth and excellence. As a Customer Service (Operations Support) Specialist, you will be part of a close-knit team that values teamwork, open communication, and mutual respect. Our office is equipped with state-of-the-art facilities, including an on-site clinic, 24-hour fitness center, and free fresh fruit and beverages.

Responsibilities

As a Customer Service (Operations Support) Specialist, you will play a critical role in delivering exceptional customer experiences and supporting the growth of our business. Your key responsibilities will include:

• Providing phone and email customer support to ensure timely and effective resolution of customer inquiries and concerns
• Answering troubleshooting calls, building platform knowledge, and providing technical assistance to customers
• Configuring and managing the arenaflex SaaS system for customers, including loading and validating customer system data
• Creating online versions of customer documents with data tagging, using Word and PDF templates
• Training responsibilities, including scheduling and setting up webinars with customers
• Utilizing our Knowledge Base to ensure processes are completed accurately and efficiently

Qualifications

To succeed in this role, you will need to possess the following qualifications:

• High school diploma or equivalent
• Preferred 2 years of experience in customer support or operations
• Excellent written and verbal communication skills
• Excellent data entry and typing skills
• Ability to multi-task, set priorities, and manage time effectively
• Ability to gather accurate information and resolve problems efficiently
• Effective problem resolution and critical thinking skills
• Ability to use and manage web-based and database tools
• Strong organizational skills and commitment to company values

About arenaflex's parent company, arenaflex

arenaflex is proud to be part of arenaflex, a leading provider of innovative solutions to the funeral industry. arenaflex is recognized as one of the best places to work, with numerous awards and accolades, including the prestigious FORTUNE magazine "Best Small & Medium Workplaces" List, the "Best Workplaces in Finance & Insurance" List, and the "Best Workplaces for Millennials" List. Our company is founded on Christian principles of leadership through service, integrity, honesty, and respect, and we are dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace.

Benefits and perks

As an arenaflex employee, you can expect to enjoy a comprehensive range of benefits and perks, including:

• Excellent compensation and benefits package
• Fun, friendly, and supportive work environment
• Employer-paid health coverage
• 401(k) matching
• Life insurance
• On-site clinic
• 24-hour fitness center
• Free fresh fruit and beverages
• Corporate university
• Book studies
• Personal growth opportunities for mind, body, and soul

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from all backgrounds and perspectives.

How to apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website at [insert link]. We look forward to hearing from you! Apply for this job