Experienced Remote Customer Support Specialist (P&C) – Insurance Policy Management and Customer Retention

At arenaflex, we're revolutionizing the way people manage their cars, one of their most expensive and high-maintenance assets. As a fast-growing fintech startup, we're committed to helping car owners save time and money by providing a comprehensive platform for insurance shopping, refinancing, safety, and repairs. With over 4 million customers and a 4.7-star rating in the App Store, we're the #1 rated AllCar app in the market. We're seeking an experienced Remote Customer Support Specialist to join our growing team! In this role, you'll be responsible for helping our existing customers make changes to their current insurance policies from one of arenaflex's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you'll support our customers with enthusiasm and care. If you're looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How You Will Make an Impact:

* Respond to inbound calls from existing customers, providing exceptional customer service and support

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and more
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain arenaflex policyholders by actively finding solutions for customers who are at risk of cancellation
• Collaborate with our leadership team to develop and implement strategies to improve customer satisfaction and retention

Compensation and Perks:

* Hourly wage: $18.00 - 21.00

• arenaflex will pay for your P&C license (expected within 60 days after starting)
• Comprehensive benefits package, including medical, dental, vision insurance, and 401K match
• Ability to work remotely (arenaflex provides work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products – we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

* Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET

About arenaflex:

arenaflex is America's first and only AllCar app. We're redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, arenaflex simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, arenaflex does it all. We're the #1 rated and most downloaded app in our category, with a 4.7-star rating in the App Store. We have more than 5 million customers – and we're just getting started. arenaflex was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious, and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.

What We Offer:

* A dynamic and supportive work environment that encourages collaboration and innovation

• Opportunities for professional growth and development, with ongoing training and mentorship
• A comprehensive benefits package that includes medical, dental, vision insurance, and 401K match
• A competitive hourly wage, with opportunities for advancement
• The chance to work with a revolutionary product that's changing the way people manage their cars

How to Apply:

If you're passionate about delivering exceptional customer service and support, and you're looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Accommodations for Individuals with Disabilities:

arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [insert contact information]. Apply for this job