Experienced Full Stack Customer Success Manager – Enterprise Contract Lifecycle Management

At arenaflex, we're revolutionizing the way companies manage contracts, and we're looking for a talented and driven Customer Success Manager to join our team. As a key member of our Enterprise Success team, you'll be responsible for partnering with our largest, global customers to drive adoption of our contract lifecycle management platform and ensure they're maximizing the value of their investment.

About arenaflex

arenaflex is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. arenaflex is changing that by providing a flexible and collaborative platform that helps companies accelerate contracting while maintaining compliance. Our platform is used by leading innovators like L’Oréal, Staples, and Mastercard, and we're proud to be a leader in the Forrester Wave for Contract Lifecycle Management.

Our Culture

We're a highly collaborative and inclusive team that values creativity, innovation, and customer success. We're backed by leading investors like Accel, Y Combinator, Sequoia, and BOND, and we're committed to fostering a positive and supportive work environment. Our San Francisco office is a hub of activity, with regular team-building events, hackathons, and social gatherings.

Role & Responsibilities

As an Enterprise Customer Success Manager at arenaflex, you'll be responsible for:

• Partnering with our largest, global customers to drive adoption of our contract lifecycle management platform
• Understanding customer goals and desired outcomes, aligning strategies to achieve measurable objectives and success metrics
• Utilizing established Success plays to drive impactful results
• Monitoring customer health, renewal timelines, and business goals to create joint strategies for success
• Leading complex customer conversations, collaborating cross-functionally to address feedback, and fostering customer confidence and loyalty
• Building and managing relationships across a large portfolio, ensuring alignment with customer goals and strengthening partnerships
• Providing expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value
• Conducting Business Reviews across various levels and teams of stakeholders to share outcomes, gather feedback, and refine strategies
• Staying up-to-date on product updates to enhance customer adoption
• Identifying opportunities to improve Success processes and elevate the Enterprise customer experience

Qualifications & Skills

To be successful in this role, you'll need:

• 3+ years of experience in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies
• Demonstrated expertise in supporting large-scale technology solutions
• Strong presentation, organizational, and written/verbal communication skills (written samples may be requested)
• Enthusiasm for learning new technologies and addressing business challenges with technical solutions
• Familiarity with Contract Lifecycle Management (CLM) and legal operations processes
• Proven ability to navigate complex organizational dynamics across Legal, Sales, Procurement, and IT teams
• Collaborative, goal-oriented, and focused on delivering results
• Willingness to travel for customer meetings and conferences (up to 20%)

Benefits

As a member of our team, you'll enjoy:

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers
• Competitive base salary range: $105,000 - $125,000
• Equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
• Opportunities for career growth and development

What We Offer

At arenaflex, we're committed to providing a competitive total rewards package that includes:

• A comprehensive benefits program
• Opportunities for career growth and development
• A collaborative and inclusive work environment
• A competitive base salary range
• Equity awards
• A commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://arenaflex.com/careers).

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job