Experienced Senior Customer Success Manager – Gaming Industry Expert

At arenaflex, we're on a mission to revolutionize the way businesses sell and grow their products globally. As a trusted ecommerce platform, we partner with software and SaaS companies to enhance product sales and foster global competition. With over 10 million transactions annually for 3,500+ companies across 200 countries, our platform supports transactions in every major currency. Recognized for workplace excellence and backed by AKKR, we maintain profitability and a diverse, inclusive culture. Join us to grow and innovate in a globally-minded, customer-focused environment.

About arenaflex

arenaflex is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast, and Halifax. Founded in 2005, we've established ourselves as a leader in the ecommerce industry, with a strong focus on customer satisfaction, retention, and account growth. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our clients succeed in the ever-changing landscape of global commerce.

Job Summary

We're seeking an experienced Senior Customer Success Manager to join our team and lead our efforts in the gaming industry. As a trusted advisor, you'll build and maintain strong relationships with key stakeholders in assigned gaming industry accounts, acting as a thought leader and driving strategic business growth. Your expertise in payments, e-commerce, and gaming industry dynamics will be invaluable in helping our clients maximize arenaflex's solutions.

Key Responsibilities

* Build and maintain strong relationships with key stakeholders in assigned gaming industry accounts, acting as a trusted advisor and thought leader.

• Proactively identify and address client needs to drive satisfaction, feature adoption, retention, and account growth.
• Collaborate with internal teams, including sales, support, engineering, and product, to deliver seamless client experiences and manage customer success strategies.
• Deeply understand client business models and challenges within the video gaming sector, tailoring solutions to align with their goals and industry best practices.
• Advocate for client needs within arenaflex, providing insights to enhance processes and improve the customer journey.
• Conduct strategic business reviews and operational analyses, presenting insights on metrics such as revenue impact, product ROI, and growth opportunities.
• Support seamless integrations and successful implementation of arenaflex's platform, working closely with clients and internal technical teams.
• Represent arenaflex at client meetings and industry events, occasionally requiring travel (up to 20%) and flexible working hours to collaborate across time zones.

Qualifications

* Proven experience in customer success, account management, or a similar role, with a focus on enterprise accounts and senior stakeholder engagement.

• Strong knowledge of the video gaming industry, payments, e-commerce, and subscription-based/SaaS business models.
• Technical proficiency, including front-end web development (HTML, CSS, JavaScript, jQuery), CRM platforms (e.g., Salesforce), and customer success tools (e.g., Gainsight).
• Data-driven mindset with strong analytical skills and experience leveraging tools like Looker to analyze performance and drive measurable results.
• Exceptional problem-solving, communication, and relationship-building skills, with the ability to navigate complex customer relationships and influence decision-makers.
• Ability to manage multiple priorities, adapt to dynamic environments, and meet deadlines.
• Bachelor's degree or equivalent experience; advanced degrees are a plus.
• Preferred candidates are based in the Central Time Zone, with a preference for those in the Austin, Texas area.

What We Offer

* Estimated base pay range: $120,000 - $130,000 USD

• Corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document)
• Variety of benefits to employees, including:

+ Comprehensive health insurance + 401(k) matching program + Flexible work arrangements + Professional development opportunities + Recognition and rewards for outstanding performance

About arenaflex's Culture

arenaflex is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. We're committed to creating a diverse, inclusive, and equitable work environment that values and respects all employees. We believe that our differences are our strengths, and we're dedicated to fostering a culture of innovation, collaboration, and growth.

How to Apply

If you're a motivated and experienced professional with a passion for customer success and the gaming industry, we want to hear from you! Apply to this role today and join our team at arenaflex. Apply for this job