Senior Customer Support Representative – Multimodal Online Travel Agency

At arenaflex, we're passionate about connecting people and cultures worldwide. As a leading multimodal online travel agency, we're dedicated to making travel easier, more accessible, and enjoyable for millions of travelers every day. Our team is a vibrant group of individuals from diverse backgrounds, united by a shared vision of creating meaningful connections that lead to outstanding outcomes. We're seeking a dynamic and experienced Senior Customer Support Representative to join our arenaflex Customer Support team. As a key member of our team, you'll play a crucial role in crafting an exceptional customer experience that sets us apart in the industry.

About arenaflex

arenaflex is a part of the Travelier group, a leading online travel agency based in Bangkok, Thailand. Founded in 2012, we offer a wide range of travel products and services, including train, flight, bus, and ferry tickets, transfers, insurance, and more. With a presence in over 70 countries, our service has been used by millions of travelers worldwide.

Responsibilities

As a Senior Customer Support Representative, you'll be responsible for:

• Resolving customer complaints via phone, email, or social media in a timely and professional manner
• Assisting customers and operators by providing accurate and helpful information
• Communicating and coordinating with colleagues and other departments as necessary to ensure seamless customer support
• Tracking bad reviews and support cases to identify problems and resolve them efficiently
• Suggesting and implementing changes to improve operational workflows and enhance customer satisfaction
• Maintaining regular contact with current Transport Operators to ensure smooth operations

Requirements

To succeed in this role, you'll need:

• Up to 2-3 years of experience in customer support, preferably in a fast-paced and dynamic environment
• Verbal and written fluency in English, with excellent communication and interpersonal skills
• Knowledge of internet services and software technologies, including Zendesk and SQL (a plus)
• Self-organization and great time management skills, with the ability to prioritize tasks and adapt to changing situations
• Strong problem-solving and multitasking skills, with a quick response time and ability to raise questions or escalate issues to the responsible person
• A long-term commitment to the role, with a focus on career growth and development

Benefits

As a Senior Customer Support Representative at arenaflex, you'll enjoy:

• Engaging work on a product that enables millions of travelers to book their trips daily
• Full-time remote working, with a flexible 5-day week and 8-hour day schedule
• Development opportunities, including budget for self-paced learning, global training workshops, online English language classes, and e-learning platforms
• Internal growth and mobility opportunities, with a focus on career advancement and professional development
• Competitive annual leave, sick leave, and public holidays
• Annual company offsite in Thailand, with opportunities to connect with colleagues and experience our company culture firsthand
• A high-growth start-up international environment, with a dynamic and supportive team

What to Expect

As a Senior Customer Support Representative at arenaflex, you'll be part of a vibrant and diverse team that's passionate about creating meaningful connections. You'll have the opportunity to:

• Work on a product that makes a real difference in people's lives
• Develop your skills and expertise in a fast-paced and dynamic environment
• Collaborate with colleagues from diverse backgrounds and cultures
• Enjoy a competitive salary and benefits package
• Participate in regular training and development opportunities
• Contribute to the growth and success of a leading online travel agency

How to Apply

If you're a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply! Update your CV and get ready to experience the best interview flow with our top talents. We can't wait to see you and share this awesome adventure together!

About arenaflex Culture

At arenaflex, we celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes. We listen, we don't judge, and we're always looking for ways to improve and grow. If you share our values and are passionate about creating exceptional customer experiences, we'd love to hear from you!

Apply Now

Ready to join our arenaflex team and start crafting an exceptional customer experience? Apply now and take the first step towards an exciting new adventure! Apply for this job