Experienced Customer Success Operations Specialist – AI-Powered Mobile Marketing Platform

At arenaflex, we're revolutionizing the way brands personalize consumer engagement through our AI-powered mobile marketing platform. As a Customer Success Operations Specialist, you'll play a pivotal role in optimizing and scaling processes that support our customer success initiatives. If you're passionate about data, technology, and strategy, and thrive in a collaborative environment, we want to hear from you.

About arenaflex

arenaflex is the leading AI-powered mobile marketing platform that enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. With a top-rated customer success team recognized on G2, arenaflex partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, arenaflex ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.

Why arenaflex needs you

We're looking for a highly skilled Customer Success Operations Specialist to join our team. As a key member of our Customer Success Operations team, you'll be responsible for:

• Owning the administration and continuous improvement of Catalyst, our Customer Success Platform, ensuring it supports key CS workflows like onboarding, health scoring, and renewal tracking
• Collaborating cross-functionally with teams such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems
• Building and maintaining reporting dashboards that provide actionable insights to drive customer engagement, retention, and satisfaction
• Working closely with CS leadership to refine and automate processes, improving operational efficiency and scalability
• Providing training and ongoing support to the CS team, ensuring they are empowered to leverage Catalyst effectively
• Maintaining accurate and reliable data within Catalyst, enabling data-driven decision-making

About you

To succeed in this role, you'll need:

• 2+ years of experience in Customer Success, Customer Success Operations, Sales Operations, or a related role
• Hands-on experience administering Customer Success Platforms such as Catalyst, Gainsight, ChurnZero, or Totango
• Strong proficiency in data analysis tools like Excel, Google Sheets, or BI platforms such as Looker
• Familiarity with CRM systems (e.g., Salesforce) and integration tools
• Excellent analytical and problem-solving skills, with great attention to detail
• Exceptional communication and interpersonal skills, with a proven ability to collaborate across teams
• Experience with Catalyst, including workflow automation, health scoring, and reporting, is a plus
• Previous experience in a SaaS or customer-facing role is a bonus

What we offer

As a Customer Success Operations Specialist at arenaflex, you'll enjoy:

• Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work
• A dynamic and collaborative work environment that fosters growth and innovation
• Opportunities to interface across the entire company, from Product and BI through Marketing and GTM
• A chance to work with a top-rated customer success team recognized on G2
• A comprehensive training program to help you develop your skills and advance your career

Compensation and benefits

For US-based applicants, the standard base salary range for this position is $95,000 - 158,000 annually + equity + benefits. Our salary ranges are determined by role, level, and location.

arenaflex Company Values

At arenaflex, we live by four core values that guide our actions and decisions:

Default to Action

- Move swiftly and with purpose

Be One Unstoppable Team

- Rally as each other's champions

Champion the Customer

- Our success is defined by our customers' success

Act Like an Owner

- Take responsibility for arenaflex's success

Diversity, Equity, and Inclusion

arenaflex is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. arenaflex is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Ready to join the arenaflex team?

If you're passionate about customer success, data, and technology, and thrive in a collaborative environment, we want to hear from you. Apply now to become a part of our dynamic and innovative team! Apply for this job