Experienced Channel Customer Success Manager – Driving Customer Adoption and Revenue Growth in Asia

At arenaflex, we're passionate about empowering educators and learners around the world with innovative education technology solutions. As a leading provider of learning platforms, we're committed to delivering exceptional customer experiences that drive adoption, retention, and revenue growth. We're now seeking an experienced Channel Customer Success Manager to join our team in Asia, where you'll play a critical role in building and maintaining strong relationships with our Channel partners and Value Added Resellers (VARs).

About arenaflex

arenaflex is a global leader in education technology, dedicated to transforming the way educators and learners interact with our innovative learning platforms. Our mission is to empower educators to create engaging, effective, and personalized learning experiences that drive student success. With a strong presence in Asia, we're committed to delivering exceptional customer experiences that meet the unique needs of our customers in this region.

What You'll Do

As a Channel Customer Success Manager at arenaflex, you'll be responsible for developing and maintaining meaningful relationships with our Channel partners and VARs across Asia. You'll work closely with our internal stakeholders to ensure that our Channel partners have the resources and support they need to drive adoption and revenue growth. Your key responsibilities will include:

• Working with a portfolio of VARs and Channel Partners across Asia as the key contact within the Customer Experience organization
• Developing and maintaining meaningful relationships with Channel partners, Channel Account Managers, and internal key stakeholders
• Working as a Channel Advocate, communicating important information to partners about product updates and company policies, and providing feedback to the product and engineering team on improving the platform and better solving customer challenges
• Developing an understanding of the business drivers and key challenges that VARs and Partners face, proactively offering insights and solutions to meet those needs through effective use of arenaflex product and service offerings, promoting innovation and best practices
• Seeking to help partners and VARs drive adoption across the institutions they work with to improve customer learning outcomes using proven arenaflex methods
• Retaining and maximizing revenue opportunities, including partner and customer renewals
• Enabling sales through strong collaboration with channel sales teams (CAMs)
• Continually growing in depth of product and industry knowledge, including education approaches and adoption strategies
• Supporting the Channel Services teams, by monitoring implementations to ensure they are successful when onboarding a new customer or implementing a new product
• Supporting partners to track and report customer usage data
• Supporting partners to ensure that Support is set up and they understand how to utilize arenaflex Support service
• Forecasting and awareness of all upcoming renewals, working with the renewals team to ensure customers are renewed on time
• Displaying a high level of maturity in relationships with partners, customers, and colleagues, growing the profile of Customer Success Management
• Consistently performing at the highest level – modeling exemplary practice in the ownership of customer adoption of our products, driving meaningful relationships with partners, and helping to deliver outstanding experiences

What You'll Need to Know/Have

To succeed in this role, you'll need to possess the following skills and qualifications:

• Empathy and a unique ability to understand customer and partner needs, explain complex issues in relatable terms, and adapt your tone according to the stakeholder
• Enthusiasm about education and technology with demonstrated technical aptitude
• Executive Presence – track record of networking and influencing an organization at multiple (senior) stakeholder levels
• Demonstrated ability to communicate, present, and influence credibly at multiple levels within an organization
• Ability to prioritize, multitask, and perform effectively under pressure
• Excellent interpersonal and eloquent writing skills; expertise in one or more Asian or European Languages would be a bonus
• Flexibility with your working hours to work across multiple time zones
• A results-driven attitude, a bias for learning and sharing, and the ability to thrive in a fast-paced, high growth, rapidly changing environment
• Experience working in higher education, K12, vocational education, or corporate training
• Minimum of 4 years Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services
• Familiarity with tools like Salesforce, Gainsight, JIRA, Tableau, and an interest in learning other internal tools

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Channel Customer Success Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for education technology and customer success. You'll also enjoy a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive health insurance and retirement plan
• Flexible working hours and remote work options
• Professional development opportunities and training programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced Channel Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Note:

This position is open to candidates located in Asia countries, excluding Australia. Apply for this job