Experienced Senior Customer Success Manager – Strategic Account Growth & Partnership Development

At arenaflex, we're revolutionizing the construction industry by bringing computer vision to the forefront. Our mission is to empower construction teams with the tools they need to deliver projects on schedule and on budget. We're at an exciting stage of scale, with our software trusted by leading organizations such as Shell Oil, Genentech, HCA healthcare, Kaiser, Turner, and Layton. As a foundational member of our Customer Success Team, you'll play a critical role in driving customer value and growth.

Join the arenaflex Team:

We're not just building software – we're building a community of innovators, thinkers, and problem-solvers. Our team is passionate about making a meaningful impact in the construction industry, and we're looking for like-minded individuals to join us on this journey. As a Senior Customer Success Manager, you'll have the opportunity to work closely with our customers, understanding their needs and challenges, and developing strategic plans to drive growth and adoption.

Key Responsibilities:

- Partner directly with arenaflex's strategic customers' key stakeholders to demonstrate and prove the impact of our products and services - Foster trust, adoption, and expansion to arenaflex's platform while delivering unparalleled value to our customers - Create high-impact executive-level presentations that expand business opportunities - Engage and influence senior decision-makers to expand our footprint and deepen customer investment in arenaflex

How You'll Contribute:

-

Lead Customer Engagement & Growth:

- Act as a subject matter expert on arenaflex's products, providing training across multiple customer personas - Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with executive stakeholders - Gather, analyze, and action customer feedback, pain points, and trends based upon leading and lagging indicators to improve product adoption - Proactively identify expansion, upsell, and renewal opportunities within your portfolio -

Drive Customer Success and Utilization:

- Guide customers through trust, adoption, and expansion to drive strategic growth - Become a trust advisor, helping customers to solve key organizational challenges and optimize workflows - Ensure customers fully utilize their subscription commitments towards ultimately exceeding usage thresholds to unlock growth -

Build Executive Relationships and Strategic Partnerships:

- Cultivate strong relationships with senior and executive leadership at our customers to create strategic alignment and build long term partnerships - Partner with key stakeholders to expand our footprint and uncover new opportunities - Develop executive champions within our customers to create advocacy, renewals, and referrals -

Create Executive-Level Collateral & Presentations:

- Collaborate and build data-driven, visually compelling collateral that enables leadership to make informed decisions with arenaflex data - Discover and present strategic insights that help strengthen partnerships and expand business opportunities -

Own Operational Execution:

- Roll up your sleeves to document feature requests, minor bug reports, and technical escalations to arenaflex's R&D team - Create, update, and maintain best practices, FAQs, and playbooks to ensure a seamless customer experience - Urgently escalate and resolve high-priority customer issues to drive retention and satisfaction

Who You Are:

-

Experience & Skills Required:

- 6+ years of experience in customer success or sales at a high-growth B2B SaaS company, with a strong focus on account expansion, renewals, and upsells - Demonstrated success in managing strategic accounts—you have built and maintained relationships with executive stakeholders, driven adoption, and contributed to measurable revenue growth - Exceptional communication and presentation skills—you can distill complex insights into clear, compelling narratives that resonate with C-suite executives - Proven ability to cultivate strong relationships with senior and executive leadership - Results-oriented problem solver—you take a proactive approach to identifying challenges and implementing effective solutions - Ability to thrive in fast-paced, high-growth environments—you are adaptable, resilient, and comfortable navigating change - Proven expertise in driving product adoption and retention, ensuring customers maximize their investment and achieve their business goals - Strong experience with strategic account planning and mapping white space, including identifying and capitalizing on opportunities - Willingness and ability to travel 50%+ to engage with key customer stakeholders and strengthen relationships -

Preferred Qualifications (Nice to Have, but Not Required):

- 5+ years of experience in the commercial construction industry (e.g., project engineer, project manager, scheduler, superintendent) - Strong understanding of general contractor workflows and industry-specific challenges

What We Offer:

- Competitive salary and bonus structure - Comprehensive benefits package, including medical, dental, and vision insurance - Generous paid time off and holidays - Opportunities for professional growth and development - Collaborative and dynamic work environment - Access to cutting-edge technology and tools - Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you! Apply for this job