Experienced Customer Sales & Service Call Center Representative – Hybrid

Join the arenaflex Team and Become the Voice of arenaflex

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy building meaningful connections with people? If so, we invite you to join our arenaflex team as a Customer Sales & Service Call Center Representative – Hybrid. As a member of our team, you'll have the opportunity to redefine customer service, create lasting impressions, and drive satisfaction for our customers.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over a century, we've consistently provided innovative, reliable, high-quality products and services that empower our customers to mobilize their communications and entertainment. With a strong commitment to customer satisfaction, we're creating new solutions for consumers and businesses to help them stay connected and thrive in an ever-changing world.

Your Impact

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will be filled with exciting opportunities to:

• Handle customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
• Participate in paid training to enhance your skills and knowledge

What We're Looking For

To succeed in this role, you'll need to possess:

• Unwavering Customer Focus: A genuine passion for delivering exceptional customer service and building meaningful connections with people
• Strong Work Ethic: A commitment to working in a fast-paced environment, adapting to changing situations, and meeting deadlines
• Adaptability: The ability to navigate multiple priorities, handle ambiguity, and adjust to new information and situations
• Problem-Solving Skills: The capacity to analyze complex issues, identify solutions, and communicate effectively with customers
• Attention to Details: A keen eye for accuracy, precision, and quality in all aspects of your work

Join Our Team and Enjoy Amazing Perks and Benefits

As a member of our team, you'll enjoy a comprehensive benefits package, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
• Tuition reimbursement program
• Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

As a hybrid-remote employee, you'll need to meet the following WFH requirements:

• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

As a member of our team, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a strong commitment to employee development, we're dedicated to helping you grow and succeed in your career.

Apply Today!

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Join our arenaflex team and become the voice of arenaflex – apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Miami, Florida

Remote:

Yes

About the Company:

arenaflex arenaflex is a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over a century, we've consistently provided innovative, reliable, high-quality products and services that empower our customers to mobilize their communications and entertainment.

Company Size:

10,000 employees or more

Industry:

Telecommunications Services

Founded:

1876

Website:

http://www.arenaflex.com/ Apply Job! Apply for this job