Experienced Customer Care Representative – Scaling Customer Experience and Support

Are you a highly energetic and self-motivated individual looking to make a significant impact in a rapidly growing organization? Do you have a passion for delivering exceptional customer experiences and a knack for building strong relationships? If so, we encourage you to apply for the Experienced Customer Care Representative position at arenaflex.

About arenaflex

arenaflex is a leading technology and strategy company that is revolutionizing the way we think about customer experience and support. Our mission is to empower local economies and create a more compassionate and connected world. We are a dynamic and innovative organization that is constantly evolving and pushing the boundaries of what is possible.

About the Job

As an Experienced Customer Care Representative at arenaflex, you will be a vital partner to our outreach team, supporting job-specific guarantee enablement, process education, leader sales skill development, and a robust fresh recruit training program. This role will be heavily involved in supporting and enhancing onboarding in a remote setting, as well as collaborating with other members of the team to help the arenaflex group in expertise-based training and GTM/item and framework-based updates.

Key Responsibilities

- Communicate with partners to uncover training and enablement needs across sales skills and internal processes and develop comprehensive solutions that are executed through various mediums, including content creation, instructor-led live training, LMS courses, work aids, playbook development, teaching meetings, and more. - Regularly analyze projects to determine effectiveness, gather feedback, and lean into advancements and changes throughout. - Collaborate with the training team to ensure a seamless transition from sales fresh recruit training to a continued onboarding experience for the arenaflex sales association. - Supplement the current fresh recruit training program with additional software, including 1:1 rep training, administrator support, available time, and more. - Be the face of arenaflex for all agents across our SMB arenaflex Salespeople. - Approach every opportunity for knowledge transfer as a chance to upskill, persuade, and establish positive change across the business. - Utilize strong interpersonal skills and relationship-building in live, recorded, and web-based training materials. - Develop a deep understanding of how arenaflex's processes, frameworks, and assets work. - Work in lock-step with other training prompts to share information and upskill. - Bring innovative ideas to the team and elevate the current range of skills based on your experience and interests within the learning space.

Why We're Excited About You

- You are a highly energetic self-starter capable of working independently with remote management. - You have a help mentality – You love assisting individuals and watching others succeed. - You have a high EQ and are skilled at building relationships. - You advance rapidly, have a predisposition for action, and don't allow questions to disrupt the general flow of progress. - You succeed in a climate where there is steady change. - You consider frameworks.

About the arenaflex Client Platform Engineering Team

The Client Platform Engineering team is responsible for endpoint arrangement, management, and automation of macOS, Windows, ChromeOS, and VDI. Additional responsibilities include the zero-contact onboarding stream for fresh recruits, operating system/external software fixing, and level three accelerations from service desk.

Why We're Excited About You

- You have experience managing an Enterprise MDM framework (ideally Windows on Microsoft Intune) and a VDI environment. - You have 3 years of experience handling the following tools for Windows support: Intune, Entra ID/Purple Promotion, M365, Autopilot, and more. - You have knowledge in CI/CD for client designing cycles and tools. - You have 3 years of experience in at least one of the following programming languages (yet not limited to: PowerShell, Python, Ruby, GoLang). - You have experience working in a Lithe environment.

Compensation and Benefits

The base compensation range for this position is $35-$45 per hour. arenaflex is committed to providing a comprehensive benefits package, including healthcare benefits, a 401(k) plan with a business match, short-term and long-term disability insurance, basic life insurance, wellness benefits, paid time off, paid parental leave, and several paid holidays, among others. In addition to base compensation, the compensation package for this role also includes valuable opportunities for equity awards.

How to Apply

Applications for this position are accepted on a continuous basis. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We use Flock as part of our hiring and/or recruitment process for jobs in New York City and certain elements may qualify it as an AEDT. As part of the assessment cycle, we provide Flock with job requirements and applicant-submitted applications. We started using Flock Scout for Inbound on [date]. Please see the free preference review report covering our use of Flock here.

About arenaflex

At arenaflex, our mission to empower local economies shapes how our colleagues move quickly, learn, and emphasize to make effective decisions that show compassion for our range of clients – from Dashers to merchant partners to consumers. We are a technology and strategies organization that began with house-to-house delivery, and we are looking for colleagues who can help us go from an organization that is known for delivering food to an organization that people go to for all possible merchandise. arenaflex is growing rapidly and changing continually, which offers our colleagues the chance to share their unique perspectives, tackle new challenges, and own their careers. We're committed to supporting representatives' joy, fitness, and overall well-being by providing extensive benefits and advantages, including premium healthcare, health cost reimbursement, paid parental leave, and more.

Join the arenaflex Team

If you're a highly motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for the Experienced Customer Care Representative position at arenaflex. Apply for this job