Experienced Customer Service Representative - Healthcare
Join arenaflex, a global technology and services leader, as a remote Customer Service Representative and be part of a team that powers the brands of the future. Are you looking for a career change that offers a work-from-home opportunity with a forward-thinking organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Do you want to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then, a remote Customer Service Representative position at arenaflex is just the right place for you!
About arenaflex
arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future.
Career Growth and Personal Development
This is a great work-from-home opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You Will Do in This Role
As a Customer Service Representative working from home, you will:
- Provide inbound customer support
- Help customers resolve technical issues
- Assist in correcting or adjusting healthcare-related concerns
- Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus
- Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member
- Be efficient in navigating multiple systems
- Deliver expert customer experiences – with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
- Passion for helping others and strong customer service orientation
- Minimum 6 months customer service experience
- Verifiable High School diploma or GED
- Basic computer navigation skills and PC knowledge
- Proficiency in fast-paced, multi-tasking environment
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- Starting wage will be $15.00 per hour
- Paid training and performance-based incentives
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
USA, NM, Work-at-Home
Language Requirements:
English
Time Type:
Full-time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Equal Opportunity/Affirmative Action Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: and . To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.
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