Experienced Full Stack Customer Solutions Specialist – 3rd Shift – Remote Opportunity

Are you a customer service enthusiast looking for a dynamic and rewarding career opportunity? Do you thrive in fast-paced environments and enjoy helping people in their time of need? Look no further than arenaflex, a leading provider of roadside assistance and dispatch technology solutions. We're seeking highly motivated and customer-oriented individuals to join our team of Customer Solutions Specialists (CSSs) in a full-time, remote capacity.

About arenaflex

arenaflex is a rapidly growing company that operates multiple 24x7x365 call centers across North America, including Canada, with headquarters located in downtown Johnson City, TN. Our mission is to provide best-in-class roadside assistance to our members, and we're committed to delivering exceptional customer experiences through our innovative technology and dedicated team members. If you're passionate about customer service and want to be part of a dynamic and growing organization, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Solutions Specialist, you will be responsible for providing exceptional customer service to members in need of roadside assistance. You will take inbound calls, ask essential questions to understand each member's unique situation, navigate our computer program to locate each member and identify nearby service providers, and accurately collect and perform data entry of all required member/provider information. You will also use professional communication etiquette and active listening skills to assist members/providers with their needs, dispatching the correct service and deescalating situations when necessary.

Responsibilities

* Answer inbound member calls and provide exceptional customer service

• Ask essential questions to understand each member's unique situation and navigate our computer program to locate each member and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs, dispatching the correct service and deescalating situations when necessary
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and consistently meet company standards and specified goals as assigned by management
• Maintain confidentiality of account information and escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Requirements

* High school diploma or equivalent required; 1 year of call center or customer service experience preferred

• Excellent communication skills, including a professional, articulate voice and the ability to listen and communicate effectively
• Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Positive attitude and ability to work well with others
• Emotional resilience and the ability to handle upset members in a calm, professional manner
• Ability to work in a fast-paced environment while maintaining a professional attitude

Preferred Qualifications

* 1 year of call center or customer service experience, resulting in enhanced empathy skills and the ability to assist members with grace

• Experience working with computer applications and data entry
• Knowledge of customer service principles and practices
• Ability to work in a remote environment with minimal supervision

Benefits

* Competitive hourly rate of $12.00 - $15.00

• $1.00 differential pay as an incentive for working the 3rd shift
• Flexible work schedules and opportunities to earn work from home days
• Paid training with no experience required
• Performance-based incentives
• Sign-on & Referral Bonuses Available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans
• Casual dress code – wear a hat, T-shirt, jeans, etc. every day!
• Inbound Calls Only – No Cold Calls, No Sales, No Collections!

Why arenaflex?

* We offer a fun and friendly work environment with opportunities for career advancement

• Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful
• We provide opportunities for career advancement with proven skills
• We're a great place to work and have a fun and friendly work environment!

How to Apply

If you're a motivated and customer-oriented individual looking for a dynamic and rewarding career opportunity, we encourage you to apply for this exciting position. Please submit your application through our website or by clicking the link below. Apply Now! arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job