Experienced Customer Support Associate – Air Freight and Logistics Industry Pioneer

At arenaflex, we're revolutionizing the air freight and logistics industry with our innovative digital solutions, and we're looking for a talented Customer Support Associate to join our team. As a proactive and customer-centric individual, you'll play a vital role in delivering exceptional experiences to our customers, fostering strong relationships, and driving business growth.

About arenaflex

arenaflex is a fast-growing Series B company backed by leading Venture Capital firms, including Index and Bessemer. We're passionate about transforming the air cargo industry by providing a user-friendly, efficient, and transparent platform for airlines and freight forwarders to book air cargo. With a strong focus on innovation, customer satisfaction, and team collaboration, we're shaping the future of air cargo and creating a world where airlines can sell cargo with ease.

The Opportunity

As a Customer Support Associate at arenaflex, you'll have the unique opportunity to work from anywhere in Southern or Eastern Europe, with the flexibility to balance work and personal life. Our remote company culture is built on positivity, dynamism, and a strong sense of playfulness, making it an ideal environment for those who thrive in a fast-paced, entrepreneurial setting.

Key Responsibilities

* Deliver exceptional customer experiences through email, live chat, and phone support

• Build strong relationships with customers and partners, advocating for their needs and concerns
• Collaborate closely with the Product and Airline Partnerships teams to improve the user experience and drive business growth
• Contribute to the continuous development of our customer support function, identifying areas for improvement and implementing process enhancements
• Work closely with the team to resolve customer issues, provide solutions, and exceed customer expectations

Essential Qualifications

* Service mindset, empathy, and excellent listening skills

• Positive attitude, with the ability to navigate uncertainty and adapt to changing situations
• Excellent written and verbal communication skills, with attention to detail and accuracy
• Previous experience working in contact center environments, with a proven track record of delivering exceptional customer experiences
• Willingness to learn, open to feedback, and a team player with a strong focus on building relationships with peers, customers, and partners

Nice to Have Qualifications

* Experience with knowledge management and data analytics, with a strong understanding of process improvement and data-driven decision-making

• Familiarity with industry-specific software and tools, with a willingness to learn and adapt to new technologies

What We Think You'll Love About Working at arenaflex

* Building great relationships and trust with your team and managers, with a focus on open communication and collaboration

• Working remotely successfully, with a willingness to adapt to changing situations and prioritize tasks effectively
• Taking ownership of your work, exceeding expectations, and driving business growth through innovative solutions and process improvements
• Experimenting with new ideas, identifying opportunities for process enhancement, and implementing changes to drive business success
• Embracing feedback, using data to back up opinions, and voicing your thoughts and ideas in a constructive and respectful manner
• Prioritizing team spirit, culture, and collaboration, with a focus on building strong relationships and driving business growth through teamwork

Benefits and Perks

* Home office budget of €650, with the option to purchase items such as a desk, chair, mouse, keyboard, and monitor

• Choice between a MacBook Air (M3 chip) or Dell XPS, with delivery prior to your starting date
• Unlimited co-working options through our partner desana, with access to a global network of co-working spaces
• Mindsurance: premium digital mental health care for remote teams
• 24 paid vacation days, plus bank holidays and special leaves
• Permanent full-time employment through our partner Remote.com

Why Join the Air Cargo Industry?

Imagine a world without Skyscanner or Kayak when trying to book your next holiday. That's exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we're shaping the future of air cargo by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

Curious to Know More?

* Read more about connecting the world's air cargo markets to make them more productive and successful

• Get to know Siena, Alex, and Bogna from the arenaflex team and find out more about daily challenges, most significant achievements, and personal motivations
• View arenaflex latest news from the industry
• Read about one of our latest partnership with Avianca Cargo

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