Experienced Customer Service Representative – Work From Home Opportunities with arenaflex

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Join the arenaflex family and discover a world of possibilities, where you can grow, learn, and thrive in a dynamic and supportive environment. As a Customer Service Representative with arenaflex, you'll be the face of our company, delivering exceptional experiences to our customers and making a real difference in their lives.

Why you'll love this role

As a Customer Service Representative, you'll be the first point of contact for our customers, providing them with a warm, friendly, and professional welcome. You'll be responsible for resolving customer inquiries, issues, and concerns in a timely and efficient manner, ensuring that every interaction is a positive one. With arenaflex, you'll have the opportunity to work from home, enjoying the flexibility and work-life balance that comes with it.

Key Responsibilities

The following are the core elements of the job, which may be subject to change as the role evolves. The management team will adjust the work or require additional tasks to be performed when functionally necessary, while ensuring any legal commitments, including collective bargaining agreements, are respected.

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and front seat tasks (excluding curbside), correct oversold seat tasks, and issue updates
• Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
• Perform traveler loading, including ticket lift or ticket lift/confirmation
• Work door reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
• Work jetways/spans for the purpose of boarding and deplaning travelers
• Make boarding and flight door announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out systems
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight loading process
• Perform customer service hands-on training
• Process and complete visa document exchanges at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk check-in and booth items handling at ticket counters
• Line up at ticket counter stands and ticket counters
• Clear/confirm international reports at booth in the ticket counter area and activation stations
• Accept and initiate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; help boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on site, including fulfilling any compulsory overtime requirements
• Answer and assist during security and emergency situations
• Provide connecting travelers with gate information
• Deliver quality customer service in a professional manner and according to arenaflex's standards
• Adhere to company policies, procedures, and performance standards
• Complete applicable stages of training
• Comply with federal laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualified individuals with disabilities.

Depending on your airport size, you may also perform the following tasks:

* Perform Traveler Activity Control capabilities, including air to ground communication along with Peak capabilities

• Help international travelers through customs/migration, including baggage reverify
• Convey tickets, international flight records, and customs/migration forms

All you'll need for success

* Minimum Qualifications: + Education and Earlier Professional training + Bilingual language abilities required in certain areas + Relevant valid driver's license as required by local authorities + Should meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Should be able to obtain proper airport power or US Customs security identifications, if relevant + Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet company and security requirements + Should be eligible to work in the U.S.

• Preferred Qualifications:

+ Education and Earlier Professional training + Working knowledge of Saber or other Traveler Service System + Past face-to-face Customer service experience + Working in a high-speed environment

What you'll get

Join arenaflex and enjoy the following benefits:

• Health Insurance: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex family

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, networks, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join arenaflex today and be yourself. Apply Job! Apply for this job