Experienced Customer Service Representative – Home-Based Customer Support for arenaflex

Join the arenaflex family and embark on a journey of growth, flexibility, and fulfillment! Are you ready to explore a world of possibilities, both at work and in your personal life? Look no further! arenaflex is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a valued member of our team, you'll have the opportunity to develop your skills, advance your career, and enjoy a great work-life balance.

Why you'll love this role

As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers in a friendly, professional, and courteous manner. You'll be responsible for resolving customer inquiries, issues, and concerns in a timely and efficient manner, ensuring that every customer interaction is a positive one.

Key responsibilities

The following are the fundamental aspects of this role:

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers and assist with coordinating traveler accommodations, meals, and transportation; coordinate refueling and re-energizing
• Perform traveler loading, including ticket lift and ticket lift/check
• Operate gate readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models
• Operate jetways/bridges for the purpose of boarding and deplaning travelers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out procedures
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain a schedule of flight loading process
• Perform customer service hands-on training
• Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international records at booths in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have standard and predictable attendance on site, including fulfilling any required overtime needs
• Answer and assist during security and emergency situations
• Provide gate information to travelers
• Provide quality customer service in a professional manner and in accordance with arenaflex's policies.

What you'll need for success

To excel in this role, you'll need:

• A bachelor's degree and prior professional training
• Bilingual language skills may be required in certain areas
• A valid driver's license as required by local authorities
• To meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• To obtain proper airport power and US Customs security identification, if necessary
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
• To be eligible to work in the U.S.

Preferred qualifications

* Training and prior professional training

• Working knowledge of Sabre or other Traveler Service System
• Past face-to-face customer service experience

What you'll get

As a valued member of the arenaflex team, you'll enjoy:

• Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex family and become part of a diverse and inclusive workforce

From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join arenaflex today and become part of a team that values diversity, inclusion, and customer satisfaction. Apply Now! Apply for this job