Experienced Full Stack Customer Contact Center Representative – Financial Services and Retirement Planning

Are you passionate about delivering exceptional customer service and building long-term relationships? Do you thrive in a dynamic and fast-paced call center environment? If so, we invite you to join arenaflex, a leading Fortune 500 Retirement Services Company, as a Full Stack Customer Contact Center Representative. In this role, you will be responsible for providing outstanding service to customers, educating them on retirement products, and resolving their inquiries in a timely and professional manner.

About arenaflex

arenaflex is a purpose-driven company that is committed to helping individuals and communities achieve a better financial future. We believe that everyone deserves access to financial opportunities, and we are dedicated to making a positive impact on the lives of our customers and employees. As a company, we value diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive for all.

About the Role

As a Full Stack Customer Contact Center Representative, you will be the primary point of contact for customers, providing them with information and support on a wide range of retirement products and services. You will be responsible for:

• Responding to customer inquiries via phone, email, and chat
• Educating customers on retirement products and services
• Resolving customer complaints and issues in a timely and professional manner
• Building long-term relationships with customers
• Collaborating with internal teams to resolve complex customer issues
• Participating in ongoing training and development to stay up-to-date on retirement products and services

What We Offer

* Competitive base salary and monthly incentive program

• Bi-lingual opportunities with a $3,000 pay differential
• Generous paid time off, including 20 days PTO, 9 paid holidays, and a flexible Diversity Celebration Day
• Paid volunteer time off (40 hours per calendar year)
• Comprehensive health, dental, vision, and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer-paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250 per year
• Employee-led councils (ELCs) that promote diversity, equity, and inclusion
• Ongoing training and development opportunities to help you grow and advance your career

What We're Looking For

* High school diploma or equivalent; BA degree preferred

• 1+ years of customer service experience
• Good verbal and written communication skills
• Experience in the financial services industry is a plus, but not required
• Ability to engage with customers, build rapport, and handle objections
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, and navigating multiple systems
• Strong learning agility and ability to adapt to new information and processes
• Availability to work any shift within the Monday through Friday operating hours of 7:30 am - 10 pm EST

Why Join arenaflex?

* We're a purpose-driven company that is committed to making a positive impact on the lives of our customers and employees

• We value diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive for all
• We offer a comprehensive benefits package, including health, dental, vision, and life insurance plans, as well as 401(k) Savings plan and tuition reimbursement
• We provide ongoing training and development opportunities to help you grow and advance your career
• We're a company that is committed to conducting business in a way that is socially, environmentally, economically, and ethically responsible

How to Apply

If you're passionate about delivering exceptional customer service and building long-term relationships, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is an equal-opportunity employer and is committed to creating a work environment that is welcoming and inclusive for all. We believe that diversity and inclusion are essential to our success, and we strive to attract, retain, and develop a diverse workforce. If you require reasonable accommodations to participate in the job application or interview process, please reference resources for applicants with disabilities.

About arenaflex's Values

arenaflex's values serve as our compass, guiding our decision-making and behaviors. Our values are:

• We care
• We do the right thing
• We have customer passion
• We have a winning spirit
• We are the We

About arenaflex's Awards and Recognition

arenaflex has been recognized by multiple organizations for its commitment to diversity, equity, and inclusion, as well as its business practices. Some of our notable awards and recognition include:

• Certified by the Great Place to Work Institute as a Great Place to Work, 2016-2023
• Named one of the World's Most Ethical Companies by Ethisphere
• Member of the Bloomberg Gender-Equality Index
• Best Place to Work for Disability Inclusion on the Disability Equality Index

Apply Now

If you're ready to join a company that is committed to making a positive impact on the lives of our customers and employees, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job