Experienced Customer Service Representative I – Hybrid Work Schedule
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative I, you'll play a vital role in providing professional, courteous, and responsive service to our customers, while upholding the arenaflex brand image. If you're passionate about delivering outstanding customer service, have a strong work ethic, and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply.
About the Role
As a Customer Service Representative I at arenaflex, you'll be responsible for providing top-notch customer service to our clients, ensuring that their needs are met and exceeded. You'll work in a fast-paced, hybrid environment, with a mix of in-office and remote workdays. Our ideal candidate is a team player who is adaptable, flexible, and committed to delivering exceptional results.
Key Responsibilities
- Provide professional, courteous, and responsive service to our customers via phone, email, and mail, ensuring that their needs are met and exceeded. - Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner. - Make sound, factual-based timely decisions to provide extraordinary service experiences with customers. - Understand and carry out business strategy/goals consistent with your position level in order to achieve target results. - Answer incoming phone calls, emails, and mail, along with any additional internal requests, in order to meet Service Level Agreements (SLA). - Provide routine customer service billing support, including explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax, and sales tax, issuing credits, handling changes of service, performing basic troubleshooting procedures, recording customer contact information, and details of interactions while maintaining customer portfolio integrity. - Practice customer focus, collaboration, and communication with team members, including management, and minimize distractions (e.g., excessive non-business-related conversations, personal cell phone usage, internet, etc.). - Project and maintain a positive and professional attitude, being adaptable to changes as needed. - Be punctual, arriving and being ready to work by start time of the scheduled shift, arriving to meetings on time, and notifying management if you'll be tardy.
About You: The Skills & Expertise You Bring
- Bachelor's Degree preferred - 1 year of Customer Service/call center experience - Strong verbal and written skills - Basic knowledge level of Microsoft Office products - Ability to work in a fast-paced, dynamic environment - Excellent communication, problem-solving, and interpersonal skills - Strong attention to detail and organizational skills - Ability to work independently and as part of a team - Flexibility to work any of the following shifts: 8:30am-5:00pm, 9:00am-5:30pm, 9:30am-6:00pm, or 10:30am-7:00pm - Ability to maintain confidentiality and handle sensitive information
Company Overview
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a wholly-owned subsidiary of Canon U.S.A., Inc., we're part of a global organization that's dedicated to innovation, quality, and customer satisfaction. Our parent company, Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and Latin America and the Caribbean markets.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and coaching. Our employees also have access to a range of benefits, including: - Competitive compensation package - Medical, dental, and vision insurance - 401(k) Savings Plan - Discretionary profit sharing - Discretionary success sharing - Educational assistance - Recognition programs - Vacation time
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our office is located in Mount Laurel, NJ, and we offer a hybrid work schedule that includes in-office and remote workdays. We're a dynamic and supportive team that's passionate about delivering exceptional customer service and exceeding our clients' expectations.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package that includes: - Competitive salary - Medical, dental, and vision insurance - 401(k) Savings Plan - Discretionary profit sharing - Discretionary success sharing - Educational assistance - Recognition programs - Vacation time
How to Apply
If you're passionate about delivering exceptional customer service and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply. Please submit your resume and cover letter to our careers website at [insert link]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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