Experienced Customer Service Associate – Amazon Locker+ Retail Location

Job Summary:

Join the dedicated team at arenaflex that makes the return and pickup of packages convenient for our customers at our Locker retail locations. As an Experienced Customer Service Associate, you will be the face of arenaflex, providing exceptional service to our customers, resolving issues, and ensuring a seamless experience. If you're ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment, we want to hear from you.

About arenaflex:

arenaflex is a leading e-commerce company that revolutionized the way people shop and receive their packages. Our mission is to provide a convenient and hassle-free experience for our customers, and we're looking for talented individuals like you to join our team. As a Customer Service Associate, you will be part of a dynamic team that is passionate about delivering exceptional service and making a difference in our customers' lives.

Responsibilities:

As an Experienced Customer Service Associate, you will be responsible for:

• Receiving, picking, and stowing customer orders, processing returns, and preparing for delivery
• Assisting customers with questions and resolving issues in a timely and professional manner
• Maintaining a clean, safe, and organized workspace, adhering to arenaflex's high standards of quality and safety
• Managing responsibilities for a Locker location, including opening and closing the site, and ensuring a seamless experience for our customers
• Using technology, such as smartphones and handheld devices, to sort, scan, and prepare orders
• Receiving truck deliveries and ensuring that all packages are accurately processed and stored

Requirements:

To be successful in this role, you will need to:

• Be 18 years or older, with the ability to understand and adhere to all job requirements and safety guidelines
• Have excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Be able to perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation
• Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
• Use carts, dollies, hand trucks, and other gear to move items around
• Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week

What it's like to work at arenaflex:

* Safety: Your safety is our top priority, and we provide a safe working environment for all our employees.

• Surroundings: You will be working behind a counter, interacting with customers, and may be located in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
• Activity: You will be on your feet for the majority of your shift, helping customers and sorting packages.
• Temperature: Our Locker locations are in comfortable, climate-controlled environments.
• Noise level: Sound levels are minimal, similar to what you would expect in a grocery store.
• Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required, and protective safety footwear are required in select business units.

Why you'll love working at arenaflex:

* Schedule flexibility: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed.

• Shift options: Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends.
• Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).
• State-of-the-art facilities: We have modern warehouses that are clean and well-organized.
• Safety: Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
• Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups.
• Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.
• New skills: Depending on the role and location, you'll learn how to use the latest arenaflex technology – including handheld devices and robotics.
• Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
• Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups.

How to get started:

If you're ready to join the arenaflex team and provide exceptional service to our customers, apply now! If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/. Please note that if you already have an active application but are looking to switch to a different site, instead of applying for a new role, you can reach out to Application Help at https;//hiring.amazon.com/contact-us#/ for next steps. If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit https://hiring.amazon.com/people-with-disabilities#/ or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m. and 4 p.m. PT.

Equal Employment Opportunity:

arenaflex is committed to a diverse and inclusive workplace. arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply for this job