Experienced Customer Service Representative – Senior Care Support

At arenaflex, we're dedicated to providing exceptional customer experiences that make a meaningful difference in the lives of our members. As a valued member of our Senior Care Customer Service Department, you'll play a vital role in delivering top-notch support to Medicare-eligible members, empowering them to navigate the healthcare system with confidence. If you're passionate about delivering outstanding customer service, possess a strong work ethic, and thrive in a fast-paced environment, we encourage you to join our team.

About arenaflex

As Tennessee's largest health benefit plan company, arenaflex has been a trusted partner in the pursuit of good health for over 65 years. Our commitment to caring tradition, focused approach, and bright outlook for a healthier tomorrow drives everything we do. As a remote-first organization, we're proud to offer flexible work arrangements that allow our employees to thrive in a work environment that suits their needs.

Job Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Receiving, investigating, and resolving customer inquiries in a timely and accurate manner
• Handling customer service inquiries and problems via the telephone, chat, email, and TEAMS
• Ensuring all customer communication is clearly documented
• Educating callers to ensure resolution is achieved on first contact
• Participating in required testing and meeting performance expectations
• Working independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Adhering to assigned schedules and rotating shifts, which may include working early morning or late evening hours
• Working overtime as required to meet business needs

Key Qualifications

To succeed in this role, you'll need:

• High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently and collaboratively as part of a team
• Independent, sound decision-making, and problem-solving skills
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Experience working in a medical office setting or with the senior population
• Certification in customer service or a related field
• Experience with customer relationship management (CRM) software
• Bilingual or multilingual skills

Training and Development

As a new hire, you'll participate in a comprehensive 12-14 week training program, which includes:

• On-site training for the first half of the program
• Multiple on-site training sessions for the last half of the program
• Rotating shifts and flexible scheduling to accommodate your needs
• Ongoing training and development opportunities to enhance your skills and knowledge

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our culture values:

• Collaboration and teamwork
• Open communication and transparency
• Continuous learning and growth
• Work-life balance and flexibility
• Diversity, equity, and inclusion

Compensation and Benefits

As an arenaflex employee, you'll enjoy a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience
• Comprehensive benefits, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Tobacco-Free Hiring Statement

arenaflex is committed to promoting health and wellness for our employees and community. As a tobacco-free organization, we do not hire individuals who use tobacco or nicotine products in any form. All offers of employment will be contingent upon passing a background check, which includes an illegal drug and tobacco/nicotine test.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job