Experienced Customer Service Representative – Amazon Focused – Remote USA Opportunity

Are you a customer-focused professional with a passion for delivering exceptional service and driving business growth? Do you thrive in fast-paced, dynamic environments with competing priorities? If so, we invite you to join arenaflex, a fast-growing beverage company that's reimagining the way we think about canned water and iced teas. As an Experienced Customer Service Representative – Amazon Focused, you'll play a vital role in managing our key relationship with Amazon, ensuring seamless order management, supply chain coordination, and fostering strong client relationships.

About arenaflex

arenaflex is a pioneering beverage company that's making waves in the industry with its bold branding, commitment to sustainability, and focus on entertaining, unnecessary creativity. Founded in 2019 and based in Los Angeles, California, we've gained recognition as one of the most exciting startups in the beverage industry. With a mission to declare #DeathToPlastic, we're dedicated to making an impact while promoting healthy beverage options and fun, irreverent marketing. As a leader in the industry, arenaflex has been recognized as one of LinkedIn's Top Startups in 2022 and Ad Age's Top Marketer of the Year. We're passionate about creating a workplace culture that's supportive, inclusive, and empowering, with opportunities for growth and development.

Position Overview

We're seeking a proactive and customer-focused Customer Service Representative to manage our key relationship with Amazon. As the main point of contact for Amazon's customer service team, you'll collaborate with arenaflex's internal teams to ensure exceptional service and streamlined operations. You'll play a vital role in order management, supply chain coordination, and fostering strong client relationships, while ensuring that arenaflex consistently meets its key performance indicators (KPIs).

Key Responsibilities

*

Customer Relationship Management

+ Act as the primary liaison between Amazon's customer service team and arenaflex's Key Account and Supply Chain teams. + Understand Amazon's needs to strengthen partnerships and drive excellent customer experiences.

Order and Supply Chain Coordination

+ Manage orders proactively to optimize case fill rates and ensure on-time, in-full delivery. + Troubleshoot supply chain challenges, including product availability, new product launches, and discontinued items. + Ensure smooth product pickup and delivery coordination with Amazon.

Communication and Problem-Solving

+ Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders. + Anticipate and resolve issues efficiently to avoid disruptions in order processing or delivery.

Operational Excellence

+ Consistently meet deadlines and manage order processing activities to prevent delays. + Ensure accuracy in data management and workflow execution to enhance efficiency and reliability. + Collaborate with internal teams to provide feedback and improve processes.

Performance Metrics

+ Achieve and exceed KPIs, including response time, resolution rates, and customer satisfaction scores.

Qualifications

* Minimum of 4+ years of customer service experience, preferably in e-commerce or with Amazon.

• Strong written and verbal communication skills.
• Proven ability to manage client relationships and collaborate with cross-functional teams.
• Experience with ERP systems (e.g., Netsuite) for supply chain data access.
• Familiarity with CRM systems and other customer support tools is a plus.
• Exceptional problem-solving and critical-thinking skills.
• Ability to thrive in a remote, fast-paced environment with competing priorities.
• Detail-oriented and organized, with a proactive mindset.
• Availability for occasional overtime to ensure customer coverage needs are met.

Compensation and Benefits

* Salary: $25-$27 per hour ($52,000 - $56,160 annually)

• In addition to a competitive salary, arenaflex offers a robust benefits package, including:

+ Medical, dental, and vision insurance options. + Employer-matched retirement contributions up to 4% after three months. + Student Loan Retirement Match program. + Flexible PTO and 17 paid holidays. + Wellness perks such as Headspace, ClassPass memberships, and an EAP. + Pet insurance through Nationwide. + Life insurance, disability benefits, and optional accident and critical illness coverage. + Travel assistance, family-friendly perks (e.g., SNOO Bassinets), and more.

Why Join arenaflex?

* Opportunity to work with a fast-growing, innovative company that's making a positive impact in the industry.

• Collaborative and supportive work environment with a focus on employee growth and development.
• Competitive salary and benefits package.
• Flexible remote work arrangement with occasional in-person meetings.
• Opportunity to work with a dynamic team that's passionate about delivering exceptional customer service.

How to Apply

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for this job