Part-Time Customer Service Representative - Spotted Lanternfly at arenaflex

At arenaflex, we're committed to advancing diversity, equity, inclusion, and sustainability in all of its forms. We're seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative - Spotted Lanternfly. As a key member of our Spotted Lanternfly (SLF) call center agent team, you'll play a vital role in serving as the first point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or looking for additional information and resources.

About arenaflex

arenaflex is a world-renowned institution dedicated to providing education, research, and engagement opportunities that positively impact communities across the globe. With a rich history as Pennsylvania's sole land-grant institution, we're proud to continue our mission of teaching, research, and engagement. Our values of Integrity, Respect, Responsibility, Discovery, Excellence, and Community guide our daily activities and actions as students, faculty, staff, and volunteers.

Job Summary

As a Part-Time Customer Service Representative - Spotted Lanternfly, you'll be responsible for maintaining the overall operation and professional image of our customer-focused call center. You'll serve as a first-line point of contact for external stakeholders, responding to customer questions and/or needs, and referring to other department(s)/unit(s) when necessary. You'll also correspond with a diverse customer base by phone, video conference, email, or regular mail, and investigate unusual situations or concerns to assist in problem resolution.

Key Responsibilities

- Maintain the overall operation and professional image of the customer-focused call center - Serve as first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or looking for additional information and resources - Respond and refer customer questions and/or needs, provide appropriate response/service for situation; and refer to other department(s)/unit(s) when necessary - Correspond with a diverse customer base by phone, video conference, email, or regular mail - Investigate unusual situations or concerns and assist in problem resolution - Operate various equipment and computer systems, including proficiency with Microsoft Word and Excel - Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture - Ensure quality of all call center services

Essential Qualifications

- Excellent verbal and written communications skills in English, and valued in Spanish - Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele - Ability to work as an active member of a team - Very organized and able to work with a sense of urgency to meet the expectations of concerned citizens - Ability to develop working-level knowledge of Spotted Lanternfly - Proficiency with Microsoft Word and Excel

Preferred Qualifications

- Experience in customer service, call center, sales, client management, information technology, and/or an understanding of basic entomology - Ability to work in a fast-paced environment with multiple priorities and deadlines - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Familiarity with Spotted Lanternfly and its impact on communities

Skills and Competencies

- Excellent communication and interpersonal skills - Ability to work in a fast-paced environment with multiple priorities and deadlines - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Familiarity with Spotted Lanternfly and its impact on communities - Proficiency with Microsoft Word and Excel - Ability to develop working-level knowledge of Spotted Lanternfly

Career Growth Opportunities and Learning Benefits

As a Part-Time Customer Service Representative - Spotted Lanternfly, you'll have the opportunity to develop your skills and knowledge in customer service, call center operations, and Spotted Lanternfly management. You'll work closely with our SLF call center manager to meet stakeholder needs and develop working-level knowledge of Spotted Lanternfly. arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, inclusion, and sustainability. We're committed to creating a culture that's rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Our values of Integrity, Respect, Responsibility, Discovery, Excellence, and Community guide our daily activities and actions as students, faculty, staff, and volunteers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $15-$20 per hour, depending on experience. You'll also receive benefits such as health insurance, paid time off, and access to our employee assistance program. arenaflex is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to Apply

If you're a motivated and customer-focused individual who is passionate about serving our community, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, including your resume, cover letter, and any relevant certifications or licenses. arenaflex is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Conclusion

As a Part-Time Customer Service Representative - Spotted Lanternfly, you'll have the opportunity to make a positive impact on our community by providing exceptional customer service and support. If you're passionate about serving our community and are committed to excellence, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and inclusive work environment that values diversity, equity, inclusion, and sustainability. Apply for this job