Experienced Senior Manager, Customer Experience Strategy, Insights, & Programs – Driving AIR Excellence at arenaflex
Are you ready to soar to new heights and join one of the most exciting teams at the world's most customer-centric company? Look no further! arenaflex is seeking a highly skilled and motivated Senior Manager, CX Strategy, Insight and Program to help drive our vision of advocating for our customers, driving AIR Performance across the network, and providing the optimal outcome for our most important stakeholders.
About arenaflex
arenaflex is a world leader in customer-centric innovation, and our AIR team is at the forefront of this revolution. We're not just a company – we're a community of passionate individuals who share a common goal: to make a difference in the lives of our customers. With a culture that values diversity, inclusion, and continuous learning, we're the perfect place for talented professionals like you to grow and thrive.
Job Summary
As a Senior Manager leading our CX Strategy, Insight and Program team, you'll be responsible for establishing a strategic AIR customer experience vision, leveraging program controllership mechanisms to drive accountability and mitigate risk, and force multiplying through talent management practices and corresponding guiding principles. You'll analyze potential programs to identify those that are best aligned with our strategic customer experience objectives, integrate within operational planning cycles, and ensure stakeholder accountability and mitigates risk through program controllership mechanisms.
Key Responsibilities
* Establish and maintain cross-organizational alignment on a unified AIR customer experience vision
- Analyze potential programs to identify those that are best aligned with our strategic customer experience objectives
- Integrate within operational planning cycles (OP1 and OP2) to drive multi-objective optimization, resource allocation, and program prioritization
- Leverage established standardized best practices and guardrails to hold internal and external stakeholders accountable to program milestones and quality standards
- Surfacing and mitigating unplanned risk through solutions that balance speed, accuracy, and brilliant basic trade-offs in a transparent and auditable mechanism
- Empower internal and external stakeholders to upskill and deliver more effective results through talent management practices and guiding principles
- Provide structured development and training resources for their team and key external stakeholders
- Embed a culture of collective intelligence to drive continuous improvement at scale
Essential Qualifications
* 8+ years of program or project management experience
- Bachelor's degree
- Experience owning program strategy and end-to-end delivery
- Experience managing teams of 6 or more
- Experience defining and executing program requirements
- Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field from an accredited university or 5 years or related experiences
Preferred Qualifications
* 10+ years of program or project management experience
- 8+ years of working cross-functionally with tech and non-tech teams experience
- Masters degree
- Experience leveraging data-driven insights to lead strategic discussions
- Experience setting business objectives, defining success metrics, and generating delivery roadmaps
- Experience working with major airline / transportation / supply chain companies in a strategic leadership role
Skills and Competencies
* Strong program management skills with experience owning program strategy and end-to-end delivery
- Excellent leadership and communication skills with experience managing teams of 6 or more
- Ability to analyze complex data and drive strategic discussions
- Experience working with major airline / transportation / supply chain companies in a strategic leadership role
- Strong problem-solving skills with ability to surface and mitigate unplanned risk
- Experience leveraging data-driven insights to drive business decisions
- Strong talent management skills with ability to empower internal and external stakeholders to upskill and deliver more effective results
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Senior Manager, you'll have access to a range of learning opportunities, including:
- Leadership development programs to help you grow and advance in your career
- Training and development resources to help you upskill and reskill
- Mentorship programs to connect you with experienced leaders and professionals
- Opportunities to work on high-impact projects and initiatives that drive business results
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. Our company culture is built on a foundation of:
- Diversity, equity, and inclusion
- Continuous learning and development
- Innovation and experimentation
- Collaboration and teamwork
- Customer obsession and customer-centricity
Compensation, Perks, and Benefits
arenaflex offers a comprehensive compensation package that includes:
- Competitive base salary
- Equity and stock options
- Sign-on payments and bonuses
- Medical, dental, and vision coverage
- Maternity and parental leave options
- Paid time off (PTO)
- 401(k) plan
- Other benefits and perks, including flexible work arrangements and professional development opportunities
How to Apply
If you're a motivated and experienced professional who is passionate about customer experience and innovation, we want to hear from you! Apply now to join our team and be part of a revolution that's changing the way we think about customer experience. Apply Job! For more such jobs, please click here!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job