Experienced Customer Support Agent – Remote Mental Health Platform

At arenaflex, we're revolutionizing the mental health landscape by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. Our cutting-edge healthtech platform, focused on Psychedelic-Assisted Psychotherapy, empowers licensed psychotherapists to become empowered Ketamine-Assisted Psychotherapy (KAP) providers, while ensuring higher standards of patient care and enhanced clinical outcomes. As a Customer Support Agent at arenaflex, you'll be part of a dynamic team that's shaping the future of mental health. We're on a mission to make a direct impact on people's lives, and we're looking for passionate, detail-oriented, and strong communicators to join our journey.

About arenaflex

arenaflex is a rapidly growing startup with a strong foundation in business and healthcare. We're backed by top-tier investors, including Union Square Ventures, AlleyCorp, Fifty Years, and more. Our team is a diverse group of high-performing individuals who share a passion for making a difference in the lives of millions of people suffering from depression and anxiety.

What You'll Do

As a Customer Support Agent, you'll play a vital role in ensuring the success of our therapists and patients. Your day-to-day responsibilities will include:

• Managing day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
• Providing support to therapists to ensure success along their treatment journey
• Bringing feedback and sharing insights with the team on common themes expressed by therapists
• Working with your direct manager to escalate open questions and concerns, collaborate with cross-functional teams to drive continuous process improvements, and deliver a world-class support experience
• Executing experiments and documenting knowledge bases/saved responses for better serving patients

Responsibilities

* Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required

• Manage therapist inquiries and requests through our email communication system
• Provide tech support for therapists struggling with account access
• Coordinate with operations and therapist success teams to ensure requests are responded to in a timely manner
• Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process
• Oversee the processing of therapist credentials submitted to our platform

Profile

* Team player who is passionate, detail-oriented, and a strong communicator

• 3+ years of related work experience in client service and support
• 2+ years of experience in the medical industry, particularly in mental health
• Knowledge of CRM systems, particularly Zendesk and Gmail
• Customer-first mindset, deep work ethic, and dedication to the highest level of support
• Comfortable working remotely in a telehealth fast-paced startup environment
• Interest in the field of psychedelic-assisted psychotherapy to transform mental health

What We Offer

* Competitive hourly salary

• Flexible working hours
• Growth opportunities and a high level of freedom
• We aim to set our team members up for success and offer a clear path for career advancement and personal growth
• Work with a team of industry-leading experts who are highly collaborative, disciplined, and who have fun working together
• The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic-assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

Why Join arenaflex?

* We're a mission-driven organization that's making a real difference in people's lives

• We offer a dynamic and inclusive work environment that values diversity and promotes growth
• We're committed to providing a competitive salary and benefits package that reflects your value to our team
• We're passionate about mental health and are dedicated to advancing the field through innovative treatments and technologies

How to Apply

If you're a motivated and detail-oriented individual who is passionate about mental health, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.

Disclaimer

We recognize that our job description may not perfectly match your skills, but we encourage you to apply anyway. We're open to expanding our understanding of the role and are excited to meet talented individuals who share our passion for mental health. Apply for this job