Associate, Digital Applications & Customer Support – Join arenaflex's Growing Team

Are you passionate about delivering exceptional customer experiences and driving digital innovation in the fashion industry? Do you have a keen eye for detail and a knack for troubleshooting complex issues? If so, we invite you to join arenaflex, a leading multi-brand / multi-channel fashion apparel business, as an Associate, Digital Applications & Customer Support.

About arenaflex

arenaflex is a dynamic and forward-thinking company that has been a pioneer in wholesale manufacturing for decades. Our commitment to integrity and respect has enabled us to forge strong partnerships with retail and e-commerce clients, and we're now seeking a talented individual to join our growing team. As a company, we're dedicated to staying ahead of the curve, embracing new technologies, and delivering outstanding products and services to our customers.

Overview of the Role

As an Associate, Digital Applications & Customer Support, you'll play a vital role in supporting the Sr. Director, Digital Applications, in executing various aspects of the product lifecycle and delivering exceptional customer service. This role will involve a blend of product management, customer support, and data analysis, with a focus on contributing to the efficiency and effectiveness of our digital applications.

Key Responsibilities

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Product Lifecycle Management (PLM) and Digital Applications Support:

+ Assist in gathering and organizing digital products/applications requirements, user feedback, and market research. + Collaborate with cross-functional teams to track and maintain digital application documentation and progress. + Participate in user acceptance testing, providing feedback on new features and enhancements. + Contribute to the development and implementation of product visions and strategies.

Customer Support:

+ Provide prompt and effective support to digital application users via various channels (email, phone, chat). + Troubleshoot user issues, escalate complex problems to senior team members, and track resolution progress. + Create and update user manuals based on evolving customer feedback and digital application enhancements. + Assist with onboarding new users and guide them through application features and functionality. + Collect and analyze user feedback to identify recurring issues and improvement opportunities.

Data Analysis and Reporting:

+ Gather and analyze data related to product usage, customer satisfaction, and market trends. + Prepare reports and presentations summarizing key findings and insights. + Assist in tracking product portfolio performance and identifying areas for optimization.

Qualifications

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Education:

Bachelor's degree in fashion merchandising, business, or a related field.

Experience:

2-3 years of experience in a customer support or technical support role, ideally involving troubleshooting and assisting users with digital applications or digital tools in the fashion/apparel industry.

Strong understanding of PLM principles and best practices.

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Excellent written and verbal communication skills.

* Proven ability to provide exceptional customer service and effectively support users of digital applications. *

Well-prepared to handle technical inquiries and provide solutions.

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Familiarity with PLM systems and digital applications.

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Passion for fashion and a desire to stay abreast of industry trends.

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Ability to work independently and collaboratively within a cross-functional team.

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Strong organizational skills and attention to detail.

Additional Considerations

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Enjoys interacting with customers and trouble-shooting issues.

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Experience with fashion apparel product development or merchandising is a plus.

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Ability to learn new software and technologies quickly.

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Interest and passion for the field of PLM and related technologies.

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Proficiency in data analysis and reporting tools (e.g., Excel, Google Analytics).

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Knowledge of quality control (QC) processes is beneficial.

What We Offer

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Competitive salary:

$110,000.00 - $120,000.00 per year

Comprehensive benefits package:

Health Benefits (Medical, Dental and Vision), Paid Time Off, 401(k), Company Paid Holidays, Life Insurance, Commuter Benefits, and a Hybrid / Flex work schedule.

Opportunities for growth and development:

arenaflex is committed to investing in the growth and development of our employees, providing opportunities for professional growth and advancement.

Collaborative and dynamic work environment:

Join a team of talented and passionate individuals who are dedicated to delivering exceptional results and making a meaningful impact in the fashion industry.

How to Apply

If you're a motivated and customer-focused individual with a passion for digital innovation, we encourage you to apply for this exciting opportunity. Please submit your resume to [[email protected]](mailto:[email protected]).

About arenaflex

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Job Type:

Full-time

Pay:

$110,000.00 - $120,000.00 per year

Benefits:

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

Day shift

Work Location:

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