Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented and dedicated individuals to join our team and help us tackle exciting challenges. With over 400 team members across the country, including offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more, we're a dynamic and diverse organization that's been successful in this unique business for over 30 years. Our headquarters is located in Seattle, and we're committed to advancing our technology and business processes to stay ahead of the competition. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.

Job Overview:

As an Experienced Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing top-notch support, and ensuring that our customers receive the best possible experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for:

Key Responsibilities:

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Why Join arenaflex?

We know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy:

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program

Compensation and Benefits:

* Starting Pay: $12.00

• Schedule: Full-time, Monday thru Friday, 8am-4pm PST

Work Environment and Culture:

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a positive impact in our community. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic and supportive team. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome talented individuals like you to our team.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success.

About arenaflex:

arenaflex is a national leader in filing service of legal documents, with over 30 years of experience in this unique business. We're committed to advancing our technology and business processes to stay ahead of the competition, and we're seeking talented and dedicated individuals to join our team and help us tackle exciting challenges. With over 400 team members across the country, we're a dynamic and diverse organization that's passionate about delivering exceptional customer experiences and creating a positive impact in our community.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, and we're excited to welcome talented individuals like you to our team.

Contact Information:

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job