Experienced Customer Service Representative / Appointment Scheduler – Water Damage Restoration and Mold Remediation Support

At arenaflex, we're dedicated to providing top-notch customer service and exceptional water damage restoration and mold remediation services to homeowners throughout the Chicago area. Since 2006, our team has been committed to quality, care, and a friendly approach, setting us apart from the competition. We're now seeking a skilled and reliable Customer Service Representative / Appointment Scheduler to join our team and help us deliver an outstanding experience for our clients.

About arenaflex

arenaflex is a leading provider of water damage restoration and mold remediation services in the Chicago area. Our team of experts is dedicated to delivering fast, reliable, and high-quality services to homeowners in need. We pride ourselves on our commitment to quality, care, and a friendly approach, making us the go-to choice for homeowners seeking expert assistance with water damage and mold remediation.

Position Overview

As a Customer Service Representative / Appointment Scheduler at arenaflex, you'll be the first point of contact for customers who need our help. Your main duties will include answering phones, responding to customer web inquiries and emails, scheduling appointments, and other administrative tasks as needed. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work independently while managing a variety of tasks. This is a remote position with some time in the office required for meetings and training.

Key Responsibilities

* Answer inbound calls and respond to customer inquiries regarding water damage and mold remediation services, providing clear and professional communication.

• Schedule appointments for on-site estimates, inspections, and services, ensuring timely and accurate scheduling.
• Gather and input customer information accurately into our job tracking software, maintaining accurate records and making relevant notes to ensure smooth transactions for technicians and the rest of the team.
• Provide timely responses to customer emails and web inquiries, ensuring all communication is professional and clear.
• Assist with light administrative tasks, including filing, data entry, and invoicing, as needed.
• Follow up with customers to solicit reviews and feedback on completed jobs, ensuring customer satisfaction and loyalty.
• Keep accurate records and make relevant notes in the job tracking software to ensure smooth transactions for technicians and the rest of the team.
• Provide excellent customer service, ensuring every customer has a positive experience and builds trust in arenaflex.

Qualifications

* Previous customer service experience, especially in a call center or scheduling capacity, is preferred but not required.

• Strong communication skills – friendly, clear, and professional when speaking with customers.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
• Ability to work independently and remotely, with a reliable internet connection.
• Strong problem-solving abilities and a positive attitude, with a commitment to delivering exceptional customer service.
• We'll train the right person, no mold experience needed.

Why Work at arenaflex?

* Competitive pay range of $20-$22 per hour, depending on experience.

• Flexible, remote work environment (with a Chicago-based company).
• Supportive, friendly team culture with healthcare benefits and 2 weeks paid vacation to start.
• Opportunity for career advancement with a growing company.

Job Details

* Job Type: Full-time

• Pay: $20.00 - $22.00 per hour
• Expected hours: 40 per week
• Benefits:

+ Dental insurance + Health insurance + Paid time off + Vision insurance

• Shift: Day shift
• Ability to Commute: Chicago, IL 60608 (Preferred)
• Ability to Relocate: Chicago, IL 60608: Relocate before starting work (Required)
• Work Location: Hybrid remote in Chicago, IL 60608

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply to join our team at arenaflex. Apply for this job