Experienced Customer Service Representative (CSR) - French or Italian - Global Health Services

At arenaflex, we're on a mission to improve the health, well-being, and peace of mind of those we serve. As a leading global health service company, we're committed to delivering exceptional customer experiences through our dedicated teams. We're now seeking an experienced Customer Service Representative (CSR) to join our young and dynamic team, providing top-notch support to our customers in French or Italian.

About arenaflex

arenaflex is a global health service company that provides healthcare products and services, group disability, life and accident insurance, and international insurance directly to individuals and through employers and intermediaries. Our mission is to empower our customers with the information and insight they need to make the best choices for improving their health and vitality. With a strong focus on customer satisfaction, we're committed to driving growth and improving lives.

Our Customer Service Team

Our customer service team is the heartbeat of arenaflex, managing customer queries through various communication channels, including email and phone. We're dedicated to providing timely resolutions and pleasant customer experiences, ensuring that our customers feel valued and supported every step of the way.

The Role & Responsibilities

As an experienced Customer Service Representative (CSR), you'll play a vital role in managing day-to-day queries from arenaflex's customers, putting the service experience at the center of all activities. Your responsibilities will include:

• Managing day-to-day queries from arenaflex's customers whilst putting the service experience at the center of all activities.
• Adhering to the productivity and quality standards set by the management team.
• Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer informed of the progress of their query.
• Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool.
• Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).
• Obtaining & maintaining expert knowledge about all relevant tools, processes, and documentation, but seeking advice from supervisors and higher management when needed.
• Liaising with other departments where required for the resolution of a query (claims analysts, medical advisers, finance department etc.).
• Shift from Monday to Friday from 8:00h to 15:45h.

What We're Looking For

We're seeking an experienced Customer Service Representative (CSR) with:

• Previous Customer Service experience desired (ideally Contact Center, Reception, or similar).
• Good knowledge of Microsoft 365 and ability to learn new software applications quickly.
• Active knowledge of English is a must (C1 level or higher).
• Proficiency in French. (Alternatively: Italian).
• Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity.
• Communication: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable.
• Accuracy: High attention to detail and a desire to work faultlessly.
• Efficiency: Ability to work quickly through customer requests maintaining high quality standards.
• Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team.
• Discreet: works discreetly with confidential (medical) information.
• High resilience to work under pressure & ability to multi-task.

Benefits & Perks

As an arenaflex employee, you'll enjoy:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.
• Flexible working hours and remote work options.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.
• Comprehensive training and onboarding program.
• Opportunities to work with a global team and contribute to a mission-driven organization.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email: [insert contact information] for support. Do not email [insert contact information] for an update on your application or to provide your resume as you will not receive a response.

Apply Now

Ready to join our team and make a difference in the lives of our customers? Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job