Experienced Customer Service Broker (Home & Auto Insurance) - 12 to 18-Month Contract

Join arenaflex, a leading provider of innovative insurance solutions, as we continue to revolutionize the industry with our commitment to exceptional customer service and support. Are you a customer service professional with a passion for insurance and a knack for building strong relationships? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Broker to join our team on a 12 to 18-month contract, working remotely from the United States, Canada, or Iowa (USA).

About arenaflex

At arenaflex, we believe that our employees are the key to our success. That's why we're committed to creating a workplace culture that values diversity, equity, and inclusion. We're a company that's passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.

Job Description

As a Customer Service Broker, you'll play a critical role in providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner. You'll be the face of arenaflex, and your interactions with customers will be the foundation of our reputation for excellence.

Key Responsibilities:

* Respond to telephone inquiries and written requests from customers, providing product and service information, resolving member complaints, and assessing risks for automobile and property policies.

• Resolve product and service problems by clarifying member complaints, determining the cause of the complaint, selecting the best solution, and explaining it to the customer.
• Attract potential members by answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Process rewrites and remarket following established new-business guidelines.
• File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements.
• Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.

Qualifications:

* A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.

• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

We're Looking for Someone with:

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

• Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• A customer-centric approach, with a focus on delivering exceptional service and support.
• A passion for learning and professional development, with a commitment to staying up-to-date with industry trends and best practices.

What We Offer:

* A competitive salary and bonus structure that rewards your hard work and dedication.

• Industry-leading group benefits, including 100% premium coverage (excluding LTD) that starts on your first day.
• A defined benefit pension plan for a financially confident retirement.
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
• Access to a wealth of learning resources, including LinkedIn Learning for professional development.
• Flexible work-from-home and hybrid options that allow you to balance your work and personal life.
• Opportunities for advancement and career growth, with a commitment to supporting your professional development.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about insurance and committed to delivering exceptional service, we want to hear from you! Please submit your application online, including your resume and a cover letter that outlines your qualifications and experience. arenaflex is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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About arenaflex's Commitment to Accessibility:

arenaflex is committed to creating an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. Apply for this job